Customer Service Sales

Linda Cochran

**** ********* **. *.

********@*******.**.*** C (614)

***-****

Columbus, OH 43229

H (614)

***-****

SUMMARY

I am looking to continue my career in a position that provides job security

and personal fulfillment.

MADISON GARDEN CENTER 3/09 - 9/09

Customer Service and Cash Register Administrator

. Responsible for opening or closing garden store

. Did cash register close outs at the end of the day using QuickBooks

software.

. Responsible for customer service, giving horticultural advice and

information when needed.

. Did outside garden center displays and merchandising

. Made dish garden arrangements and outdoor container arrangements to

sell at the store.

. Helped maintain the greenhouse during annual season

SHEMIN NURSERIES, INC., Landscape Supply Company

10/98 - 12/08

Support Services Manager 01/06 - 12/08

. Administrative duties included payroll, accounts payable and accounts

receivable.

. Maintained inventory integrity.

. Performed daily tie-outs and end of month reporting using the AS400

software system.

. Responsible for petty cash

. Assisted with safety training, scanner training.

. Performed front desk customer service, invoicing and sales.

. Worked with drivers to maintain OSHA compliance.

. Supported sales team by assisting customers and shipping orders with

UPS World Ship.

. Responsible for annual program in the spring.

Telephone Sales & Service Representative

03/03 - 01/06

. Responsible for unassigned customer accounts.

. Drove sales and responded to the needs of customers beneath the top

100 accounts.

. Executed bids and quotes

. Arranged for deliveries.

. Responsible for annual and perennial programs.

Customer Service Representative III

10/98 - 03/03

. Responsible for serving walk-in customers by filling orders and

loading trucks.

. Involved with sales by helping with availability calls, filling orders

and arranging for deliveries.

. Responsible for signing and tagging nursery stock.

. Ordered and stocked annuals and perennials

EDUCATION

Ohio State University

Bachelor of Arts - Photography - 1979

Data Entry and Supervisory Experience Courses 1973 - 1977

Certificate of Completion - American Automation Training Ctr. 1969

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