Customer Service Sales
Resume:
Evashta C. Washington
N**W***** Fond du lac Ave Menomonee Falls, WI 53051
ablcsa@r.postjobfree.com 414- 477-5663
Education:
Concordia University- Mequon, WI
BA Human Resource Management/Minor: Health Care Management
3.3GPA out of 4.0GPA
Skills:
. Microsoft word, Excel, Outlook, Power-point, Internet Explorer,
AS/400, Oracle, Medical Terminology, and ICD9 codes, CPT4 codes and
typing speed 50 wpm. Knowledgeable in ERISA, FMLA, employee benefits
& the process of administrative functions for health insurance.
Professional Experience:
2006-Current- Extendicare Health Services, Inc
Capital Procurement Processor
. Manage all correspondence and maintain accurate files within
Maintenance Department.
. Maintain records of capital expenditures for health centers.
. Audit processes and procedures.
. Oversee budget for health centers.
. Reconcile errors or discrepancies for area budgets.
. Process waste and medical invoices for 168 health centers
. Answer multi-phone line
. A daily back-up receptionist
2005-2007- Boston Store
Sales Associate (Part time)
. Ensure that each customer receives outstanding service by providing a
friendly environment and maintaining solid product knowledge and all
other aspects of customer service.
. Maintain an awareness of all promotions and advertisements.
. Replenish merchandise and monitoring floor stock.
. Aid customers in locating merchandise.
. Assist in completing price changes within the department.
. Participate in year-end inventory
. Complete a sell by ringing up sales at registers and/or bagging
merchandise.
2002-2006- Assurant Health
Individual Medical Change Processor II
. Calculate premiums, refunds, adjustments, and new reserve
requirements, using insurance rate standards.
. Compare information from application to criteria for policy
reinstatement and approve reinstatement when criteria are met.
. Examine letters from policyholders or agents, original insurance
applications, and other company documents to determine if changes are
needed and effects of changes.
. Make follow up calls to members regarding discrepancies.
. Modify, update, and process existing policies and claims to reflect
any change in beneficiary, amount of coverage, or type of insurance.
. Process monthly payments, one time draft payments via debit checking
or savings acct and credit card.
. Frequently Aided customer service call center department receiving
inbound calls for administrative department resolving issues, payment
arrangements and posting payments via one time draft or monthly draft
set up.
2001-2002- Gray & Associates
Legal Assistant
. Review new file documentation and prepare the pleadings to initiate a
foreclosure case.
. Schedule court appointments
. Prepare the Pendent for recording with the Register of Deeds
. Process all related correspondence associated with action filing,
clients, vendors and other interested parties.
. Initiate and obtain service on defendants.
. Maintain assigned caseload daily.
. Update client tracking systems.
. Miscellaneous responsibilities as assigned
2000-2001-Limited TOO
Assistant Manager
. Interact with customers in all areas of sales in a professional
manner.
. Met set sales targets individually and by aiding the sales staff to
meet daily goals.
. Train new employees
. Process product selection.
. Process payments of various kinds.
. Offer advice to customers.
. Arrange delivery dates for larger items.
. Dealt with customer complaints and resolved the issue.
. Utilize specialty product knowledge to maximize sales.
. Monitor and update sales display areas
Additional Accreditations/Awards:
. Certification of completion for Subrogation-Health Care Recoveries
. Certification of completion for Individual Medical Change Processor II-
Assurant Health
. Recognition Award for "Responsiveness" - Extendicare Health Services,
Inc
Club Memberships/Associations:
. Member of ASHHRA (American Society for Healthcare Human Resources
Administration)
Volunteer:
. Event planning for Wounded Wings Organization (My Time entity)
Contact this candidate