Customer Service Human Resources

KULNEET HOMIDI

**** ****** ******* ***** ************, TX 78660 510-***-**** *************@*****.***

HUMAN RESOURCES GENERALIST

Customer-focused professional with a background in Human Resources, Administration and Finance. Extensive

organization and time management skills and ability to track multiple project deadlines in a “pro-active” manner. An

independent thinker with a capacity to develop creative solutions to maximize results.

Human Resources - Extensive background in employee recruitment and retention, staff development, payroll, HR

records management, HR policies development and legal compliance.

Project Management - Proven track record of accurately completing research, reporting, database management,

marketing, and business-development efforts within budget requirements.

Administration - Demonstrated success in developing and maintaining detailed operational processes that reduce

redundancy, improve accuracy and efficiency, and achieve organizational goals.

Skills

HUMAN RESOURCES ADMINISTRATION FINANCE

Staff Recruitment & Retention Scheduling & Coordinating Reporting & Analysis

Orientation & On-Boarding Project Management Account Reconciliation

Training & Development Web Management Petty Cash /iJournals

HR Policies & Procedures Event Planning Data Management

Professional Experience

vice provost & Dean of Research office, Stanford university Stanford, CA

Human Resource & Finance Administrator, 2008 to Present

(Reclassification/Promotion, effective November 1, 2010)

Consistently providing high level HRIS support including, coordinating information and collaborating with individuals

at various levels, throughout the Dean of Research Labs, Institutes and Centers. Recognized for outstanding

performance within the first 6 month trial period of employment.

Human Resources: Review and approval of all Academic Staff Researcher appointments including promotions and

compensation. Serve as a primary contact for knowledge and interpretation on HR functions for the department.

Managed student employee, personnel records, administer new hire on-boarding process and handle time leave &

payroll issues. Interpreting and communicating complicated policies to audiences of all levels.

Increasing productivity by streamlining process for salary setting and bonus tracking spreadsheets.

Insuring proper time and leave recording by serving as the Axess-Timecard supervisor.

Increasing I-9 compliance by upholding departments to Stanford Policies & Procedures.

Finance: Establishing a strong base of knowledge in maintaining PTAs, budget planning, reporting, reviewing and

reconciliation processes within the Dean of Research Finance team.

Compile financial reports and perform variance analysis from monthly reports to help prepare senior managements’

presentation to the board of directors.

Assist in general accounting functions, including monthly account reconciliation, operating budget balancing, clearing

suspense accounts, iJournals, labor schedules and distribution.

Identifying possible areas for cost reduction by monitoring expenses such as telephone and energy usage. Create and

implement a simplified billing system for recording and distributing Xerox copy charges.

Administration: Extensive experience in support of daily operational and administrative functions.

Coordinating and hosting successful events and seminars; creating invitations and promotional materials, booking

venues, and scheduling meetings.

Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and

priorities and resolve issues in initial stages.

KULNEET HOMIDI Page 2

Phone: 510-***-****

Safety Coordinator; helped organize and train during summer series of Safety Coordinator Workshops for Dean of

Research offices. Played a large role in conducting a cohesive mock Emergency exercise for our satellite office.

COmmunity one financial & Real eState services, inc. Fremont, CA

Human Resources/Operations Manager, 2004 to 2008

Coordinated the launch of a new branch from inception; including staffing, networking, training and developing

databases used to maintain employee and lender information. Recruited through open house events & mailers, guided

the startup and management of a full spectrum of HR operations, systems and programs. Worked with senior

management to create HR policies and procedures; develop orientation, training and bonus incentive programs.

Created and implemented company-wide new hire process, including a new hire orientation package and employee

handbook. Increased employee productivity and retention by developing teambuilding programs.

Introduced company’s first formal training and enrollment guide for Licensing requirements, Principles course and

Errors & Omissions Insurance, that was later adopted company-wide.

Played key role in design of company website, collaborating with Web developers to identify and define essential

components of site functionality.

Bed Bath and Beyond Fremont, CA

Customer Service Manager, 2003 to 2004

Promoted from Front End Lead to Customer Service Manger within 6 months of employment. Functions including

recruiting and training employees, staff evaluations, merchandising and procurement.

Trained 10-member customer service team on company standards and best practices, conducting workshops and one-

on-one coaching sessions that contributed to high customer service evaluations.

Created weekly schedule to meet the needs of the store and peak hours.

Selected to participate in a district wide inventory of 8 stores.

Education & Systems

San jose state University San Jose, CA

Bachelors in Business Administration, Information Systems

SYSTEMS –

PeopleSoft, Kronos, Oracle, Hyperion, Reportmart, Trovix, HTML, Dreamweaver and Contribute.

Microsoft Office Suite including advanced proficiencies in Excel & Access.

Contact this candidate