Customer Service Assistant

Jessica Panzica

*** ***** ******* ******

Port Jefferson Station, NY 11776

Daytime Phone: 631-***-****

Email: *************@*****.***

Summary

Creative, hard-working individual with 7 years of experience as a retail

make-up artist and 3 years experience as a practicing esthetician. I am a

very customer-friendly worker and appreciate constructive criticism. I am

interested in pursuing further education and product knowledge.

Qualifications

New York State Esthetics License - Unique ID number: 28PA1291125

Product Knowledge: Avance, Bare Essentials, Dermalogica,

Emani, G.M. Colin, Glymed, Jan Marini, Freeze, Fusion, NeoStrata, Smashbox,

Sothy's, Studio Gear.

Education

New York Institute of Beauty, January 2007 - August 2007 - Esthetics

program SUNY at Stonybrook - 43 credits - Arts and

Sciences Saint Anthony's High School,

Regents Diploma, Class of 2004

Professional Experience

February 2010 - Present

Promotion Associates, Inc. Executive Assistant

As an executive assistant at Promotion Associates, I answer the phone,

respond to emails, contribute to writing copy for websites and

advertisements, doing research for my boss and contact potential customers

or business contacts.

August 2007 - December 2009 T.

Carlton's Salon and Day Spa Receptionist, Spa Assistant and

Esthetician

As a Receptionist at T. Carlton's, I would answer the phones, book

appointments, confirm appointments and check clients out when they finished

with their services. As the Spa Assistant, when I did not have a client, I

would stock and clean the treatment rooms, take care of laundry, set up

nail clients for pedicures, make sure other employees were running on

schedule and help them change a treatment room when they had finished with

their client. As an esthetician, I performed many different types of

facials, body treatments and waxing. My product sales were slightly above

average.

May 2006 - May 2007 Ulta

Salon and Cosmetics Prestige Team Make-up Artist

Through application and knowledge of products, I had to meet sales goals

daily. Through friendly and knowledgeable customer service, maintained a

returning clientele. In the New York market, the prestige team that I was a

part of was rated number one in 2006 and 2007. Individually, I was voted

Most Product Knowledgeable in the store. Other responsibilities included

making certain the department was kept clean and neat, helping with

projects throughout the store and answering non-make-up related questions

for customers.

January 2006 - May 2006

CVS Pharmacy Beauty Advisor and Cashier

As the beauty advisor, I would help customers with beauty questions and

filled in the beauty product shipments. I also helped to maintain and clean

the beauty section as well as other areas around the store.

October 2005 - January 2006

Emani Cosmetics Make-up Demonstrator

Going to store locations in the New York market that carried the make-up

line and performing demonstrations for the workers and customers who were

not familiar with the product. In doing this, I applied the make-up using

different techniques and informed the customers of the benefits of the make-

up.

June 2003 - October 2005, May 2007 - August 2007

Three Roads Cosmetics Center Cashier and Key-Holder

Began as a cashier and shelf-stocker, helping customers and filling shelves

with product. After a year and a half, I moved to a second store location,

where I was promoted to key-holder. This included the responsibilities of

opening and closing the store, closing out the registers, cleaning the

store and acting as manager when there were no managers on duty. I also

became the unofficial make-up artist at this time, applying to customers

who requested it and doing make-up applications for weddings and proms.

Contact this candidate