Customer Service Medical

AFROZE MOHAMED Primary Phone # 714-***-****

***** ** ******** ***., # * Cell Phone # 714-***-****

Fountain Valley, CA 92708 E mail: **************@*********.***

OBJECTIVE: Seeking a challenging position in Health care Industry

EDUCATION

Completed Certification Program at NOCROP which encompasses the following subjects:

• Anatomy & Physiology

• Medical terminology

• Coding - Billing

• CPT 10

• ICD 9CM

• MEDISOFT [Medical Insurance Billing Software]

Completed 80 hours of hands-on training in medical insurance billing at Marina Medical Billing

Services in Cerritos, CA.

Masters M.A. in Education - Curriculum and Instruction, Argosy

12/2005 University, Santa Ana, CA

Teaching Credentials Multiple Professional Clear Credentials, Argosy University,

2006 Santa Ana, CA.

CERTIFICATION: Coastline Community College, Fountain Valley, CA.

2/2/1999 PC Productivity Specialist

EXPERIENCE:

11/2007 To 11/2008 ORANGE COUNTY DEPT. OF EDUCATION

Program Data Technician

Processing request for official and unofficial transcripts. Make sure the course codes; course work, grades

and the GPA are listed correctly. Checking the system to make sure there are no discrepancies, if unclear

do extensive research, call enrollment tech at the particular school and make sure everything is keyed in

correct before printing them. Building queries for special projects. Printing and checking monthly reports,

revisions (reports), special projects etc. Prioritizing workload & customer service.

10/2005 to 6/2007 GARDEN GROVE & SANTA ANA SCHOOL DISTRICTS

Teacher, Safety-Net Intervention/long term sub

Worked as a long-term sub for kindergarten class of twenty-four students. Fulfilled all the assignments

and duties of a full time teacher, including but not limited to testing, report cards, SST processing for the

students being retained and after school tutoring.

Opened a class for reading Intervention for grades two through four. It is a targeted and planned

instruction in small group setting for reading fluency. Developed and implemented lesson plans for small

group setting for grades one and two. This intervention is specifically targeted to help students with

reading fluency.

Planned instruction in alignment with State standards in all subject areas. Managed classroom time,

behavior and ELD students. Kept classroom organized and well managed physically, and implemented

class rules. Practiced timely intervention for low performing students and effectively reached SDAIE and

ELL. In January of 2003, I was re-assigned as Homeroom teacher for grade seven, responsible for

teaching all subjects.

9/2003 -2/2004 BELL CENTRAL

Programmer/Teacher

Trained Staff on the system usage, imparted instruction in Database programming. Also resolved Help

Desk, Tech Support and Customer Service issues.

6/2000 - 2/2002 CORPAY SOLUTIONS INC. - [BERGEN BRUNSWIG CORPORATION

ACCOUNTS PAYABLE]

Programmer/Trainer

Analyzing, Troubleshooting, problem solving, modification, enhancement and additions to the Access

databases. VBA, Queries, Macros, Ad Hoc Reports and New Reports. Analyzing the Access Reports with

other Microsoft Office Products. Trained Staff on the system usage. Help Desk and Tech Support,

Customer Service. Installation, maintenance and troubleshooting both hardware and software. Fix

hardware, Software and Networking problems. Maintain PCs, Dumb Terminals, Imaging Equipment,

Printers, and Scanners etc. Working with NT Server with SQL Databases. Troubleshoot, fix and maintain

the Imaging Department. In charge of Network connectivity, Ethernet and Cisco Routers. Help Desk and

Tech Support. Installation, maintenance and troubleshooting both hardware and software.

SPECIAL SKILLS:

• Exposure to diversity and experience working in multi-cultured classroom.

• Excellent computer skills.

• Linguist: Fluent in five Indian languages.

o Read, write and fluently speak: Three of the languages – Urdu, Hindi, Kanada.

o Speak Only: Two of the languages – Tamil and Telegu

Contact this candidate