Sales Engineer

Brian Ciffo

** ****** ****, **** **** New Jersey 07452 ~ 973-***-**** ~

**********@*******.***

Profile

Proven experience in account management, client relations, support &

coordination, project development & deployment, implementation of new

accounts, product training and pre/post sales solutions.

Motivated, focused, and analytical professional well able to handle

multiple projects utilizing solid deductive reasoning, conflict resolution,

negotiation, problem sensitivity, and complex decision-making. Excellent

ability to digest and analyze large volumes of complex information, assess

key points, and distill information.

. Strategic Client Relations and Networking - Develop positive partnerships

with staff, clients, and multi-functional professionals, remaining

focused on providing stellar support to clients in fast-paced

environments.

. Project Management - Maintain high standards of quality and productivity

to promote expedient multi-phase project/program management within

established deadlines while pursuing ongoing program development.

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Professional Experience

StorageTek/SUN Microsystems, Somerset, NJ

Senior Customer Account Engineer, 2001 - 2009

- Supported new and existing accounts, provided business support for

StorageTek products and services, performed contract renewals and program

coordination.

- Performed the support and implementation of projects, conducted on-site

visits for product installations, sales support, training, and review of

client services thus providing recommendations.

- Applied an in-depth understanding of the importance of a corporation's

goodwill by maintaining focus on the best practices for meeting each

project milestone.

- Acted as primary liaison with clients, maintaining daily contact to

resolve concerns, facilitate communication with internal departments.

- Customized, updated, maintained, and aided in the implementation of

products for clients individual requirements.

- Provided training and product demonstrations in a field based customer-

facing role.

Achievements

. Exhibited resourcefulness in all aspects of project management to

achieve above average growth as follows:

o Entrusted to deliver on-site business/technical support for

major accounts: AIG, Pfizer, Bear Sterns, ATT, and Lucent.

o Increased customer satisfaction to 99% from 75% within a year.

. Earned rapid promotions from entry-level associate to Senior Customer

Service Account Engineer in less than 5 years based on an exemplary

work ethic, proven record of achievement and demonstrated commitment

to company success.

Personal Touch Fundraising, West Milford, NJ

Sales Representative, 2004 - Present

- Utilized a strong knowledge of the sales process, client visits, follow

up, and referral programs, active profit forecasting, and promotional

material design.

- Instituted critical thinking abilities to create highly effective sales

strategies and managed projects from concept through to execution, while

simultaneously enhancing service and company positioning.

Achievements

. Directly impacted revenue in a positive direction and drastically

increased the bottom line by 40%+ in 5 years.

. Oversaw the successful implementation of a promotional awareness

program encompassing 40+ distinct schools and non-profit

organizations.

. Experienced 11% increase in sales, minimized delivery costs by 15% and

attracted prospective clients by referrals and cold calling.

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Education

Bachelor of Arts in Sociology, West Virginia University, Morgantown, WV,

2000

Diploma, Network Engineering and Data Communications, The Chubb Institute,

Parsippany, NJ, 2000

Certification in A+ Hardware, Berkeley Business School, Paterson, NJ, 2000

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