Customer Service Medical

Kendra French

**** ****** **** ****** . **********, Ohio 45231

Phone: 513-***-**** . Email: ***********@*******.***

SUMMARY OF QUALIFICATIONS

. Over 10 years of management and customer service experience combined

. Working knowledge of medical terminology, anatomy and physiology,

clinical and phlebotomy procedures

. Hands on experience with taking vital signs, patient education, blood

draws, patient charting, EKG's, prepping exam rooms and sterilizing

equipment, escorting patient, and preparing lab test

. Capable of performing administrative duties such as telephone triage,

enter data at 3825 KPH, faxing documentations, filing medical charts,

insurance verification, and reminding patients' of their doctor

appointments

. Excellent communication and follow-up skills with customers, patients,

providers and staff

. Familiar with Microsoft Word, Excel, and Outlook

. Willingness to be cross trained in other areas/departments

Education

Southwestern College, Cincinnati, Ohio Graduated: 1/2008-

6/2010

Associate of Applied Science Degree in Medical Administrative Assistant ?

3.71/4.0 GPA

Experience

Better Living Medical Supply, Cincinnati Ohio 10/2009-

12/2009

Medical Assistant/Medical Records (externship)

. Provided clerical support such as faxing referrals to physicians,

verifying patients insurance, filling durable medical equipment

orders, and filing charts

. Answered phones, maintained insurance and medical documents, including

major carriers such as Medicare and Medicaid

Rally's Hamburger's Cincinnati, Ohio 1/2008-4/2010

Team Member

. Handled large amounts of cash and cash-related transactions

. Provided great customer service by taking orders, answering questions

and resolving issues

. Provided information to customers addressing their needs and concerns

. Trained new hires and assisted in daily cleaning of the facilities

PlasmaCare Cincinnati, Ohio 5/2005-

10/2007

Phlebotomist/Screener

. Performed over 4,000 venipunctures, collected and labeled plasma, and

stocked laboratory with supplies

. Set up and operated machines to provide plasma services

. Calculated fluid removal and monitored patient for adverse reaction

when on machine

. Screened potential donors for plasma, took vitals and made sure they

are eligible for the donation process

. Answered phones, filed and alphabetized medical records, and sanitized

workstation and equipment

Rally's Hamburger's Cincinnati, Ohio 3/2005-

8/2006

Team Member

. Responsibilities included assisting customers with item selection,

operate computerized cash register, monitor inventory and stock

shelves

. Assisted with drive-thru orders, prepared food, and completed

orders in a timely manner

White Castle Cincinnati, Ohio 3/2005-

8/2006

Team Member

. Prepared customers orders to satisfactory standards

. Kept records and balanced cash register during shift

Kentucky Fried Chicken, Cincinnati, Ohio 3/2002-

5/2004

Shift Manager

. Trained new employees, assisted with all team projects and assignments

. Assigned workers to workstations based on service needs

. Assisted with drive-thru orders, prepared food, and completed

orders in a timely manner

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