Software Engineer Management

Curriculum Vitae

Miss Anisha Guha

SAP CRM Techno Functional Consultant

Email: **********@*****.***

Mobile: 998*******

Telephone: 080********

Date of Birth: 8 June 1982

Summary:

Technical

. More than 6 years of experience in all phases of software development

life cycle, which includes analysis, design, development and testing.

. 1.5 year of experience in SAP CRM consulting and support.

. 2.5 years of exposure to application development in ABAP.

. Expertise in ABAP objects, data dictionary, function modules, report

programming, screen programming and BADI implementations.

. Experience in web based programming in BSP in particular CRM specific IC

Webclient workbench.

. In depth knowledge in BOL/GENIL programming and modeling.

. Proficient in CRM Archiving Administrator.

. Sound expertise in the development of commercial applications using JAVA,

JSP, Servlets and Struts Framework.

. Experience in the usage of tools such as WSAD, Eclipse, web servers

(tomcat) and application server (Websphere).

Functional

. Expertise in base customizing (SPRO->IMG) of CRM.

. Sound knowledge on CR100 (CRM On-Line Customizing) and CR600 (Marketing)

Functional courses in the area of CRM.

. In depth knowledge of Master Data like BP, Organizational model,

Territory management and Products.

. Proficient in marketing applications like TPM and Campaigns.

Others

. Very good experience in solving the customer reported issues.

. Working closely with the Application Solution Management team and the

Quality Management team in delivering a quality solution to the customer.

. Good communication and analysis skills to negotiate with the ASM and the

customer to provide maximum benefit.

Technical Proficiency

. Programming Language : ABAP, BSP, JAVA, JSP

. Internet Technology : BSP, IC Webclient, JSP, Servlets, Struts

Framework

. Front End : HTML, Javascript

. DBMS : ORACLE 8i, 9i

. O/S : WINDOWS 95, 98, 2000, XP

. Tools : WSAD, Eclipse

Experience Summary

. IBM India Pvt Ltd. ( October 08- Till Date)

Designation : Senior Application Consultant

. SAP Labs India Pvt. Ltd, Bangalore, India. (April '06-October 08)

Designation : Senior Software Engineer

. Infosys Technologies Ltd, India (Sep '04-March '06)

Designation : Software Engineer

Academic Qualifications:

Name of Institute Universi Month & Percenta Class

Examination ty / Year of ge

Board Passing

H.S.C. Swami Vivekanand Mumbai June-2000 89.83% Distinct

Junior College, ion

Chembur, Mumbai

S.S.C. Apeejay School, CBSE June-1998 89.2% Distinct

Nerul, Navi Mumbai ion

Professional Experience:

At IBM India Pvt. ltd

Team: Netapp

1. Netapp CRM Implementation & Support

Duration : Oct 08 - Till Date

Client : Network Appliance

Responsibility:

. Functional Support to Netapp CRM implementation and support.

. Detailed functional analysis of the Netapp Service scenario and support

to user and business partner management.

. Functional analysis of the Netapp Service Tickets and logistics scenario,

transaction management.

. Support to UI development and enhancements.

. Requirement analysis and estimation.

. Integration testing

At SAP Labs India Pvt. ltd

Team: Customer Relationship Management

2. Budget Expiry

Duration : Feb 08 - Till Date

Release : CRM 7.0 and CRM 2007

Technology : ABAP

This topic covers the expiration, renewal and extension related processes

that are involved in the Funds Management bucket.

Responsibility:

. Specification analysis, design and development

. Support to customer messages, change requests and further enhancements.

3. B2C Segmentation

Duration : Feb 08 - Till Date

Release : CRM 7.0

Technology : ABAP

This initiative is to develop a new application for High Volume

Segmentation which is typically applicable in the B2C scenario. Unlike the

existing segmentation application wherein a profile set would be

constituted of disjoint profiles, each profile defined by its own set of

conditions, in the high volume scenario, a profile set renamed as the

Segmentation Model would be constituted of hierarchically linked profiles.

In this, each profile would inherit the attributes that define its parent

profile. With this are provided new operations to split, merge, and form

intersection between profiles and target groups.

Responsibility:

. Specification analysis, design and development

. Development of the API layer for the creation and maintenance of profiles

and segmentation basis.

4. Extensibility development ( Budget Posting and MDF application)

Duration : January 08 - Feb 08

Release : CRM 7.0

Technology : ABAP

The purpose of this initiative was to enable the customer to enhance the

main header and a few in scope assignment blocks of the Budget Posting and

MDF objects with his own fields. The end user is provided with a UI from

where he can create the new fields and add them to the application

configuration.

Responsibility:

. Specification analysis, design and development

. Necessary maintenance of the registry

. Unit Testing

. Support during testing by the Quality Team

5. Territory Management ( Archiving & Automated ID Generation)

Duration : November 07 - January 08

Release : CRM 7.0

Technology : ABAP

Territory management enables an organization to structure and organize

sales markets by dividing it into territories. Data Archiving removes from

the database all the data that is no longer relevant for operational

business and stores it in archive files that can be accessed by the system

in read-only mode. Territory Archiving on similar lines was meant to

provide a possibility to control data growth, so as to keep the size of the

database under control. Another development requirement was to customize

the automated ID generation feature for territory creation from the UI.

Responsibility:

. Specification analysis and detailed design

. Development of the report programs and necessary UI changes

. Necessary developments in customizations

. Unit Testing

. Support during testing by the Quality Team

. Maintenance and support of documents

6. Budget Postings

Duration : August 07 - November 07

Release : CRM 2007 and CRM 7.0

Technology : ABAP

Client : Intel

Budget Postings (Updates, Transfers, Expirations, Renewals and Extensions)

as parts of the Fund Management are primarily used to update funds in MDF

which can be later on consumed in MDF campaigns, programs, claims and

initiatives.

Responsibility:

. Involved in development of UI components using IC web client

. Unit Testing

. Support during testing by the Quality Team

. Maintenance and support of documents

7. Marketing Calendar Enhancements

Duration : March 07 - August 07

Release : CRM 2007

Technology : Java Applet, ABAP

Client : Pepsi

Marketing Calendar is an important application of the CRM solution that

enables the end user to view all the marketing projects like TPM, campaigns

etc in a calendar format enabling the end user to exactly compare their

start dates and the end dates. As per the client's requirements, new

enhancements had to be made for this application like adding the smart day

mode, enabling a split calendar etc.

Responsibility:

. Specification analysis and detailed design

. Necessary developments in the BOL/Genil layer

. Changes in the UI on the IC Webclient workbench

. Necessary developments in the Java Applet in which the calendar was

loaded

. Necessary developments in customizations

. Unit Testing

. Support during testing by the Quality Team

. Maintenance and support of documents

8. Wireless Application on CRM on Demand

Duration : November 2006 - January 2007

Technology : ABAP, BSP

An important subset of the CRM solution is to provide data access options

to sales representatives while outside the office via multipurpose handheld

devices. The COD ( CRM On Demand ) application of SAP which is expected to

be accessible from the wireless device is very much in the pipeline, and I

had the opportunity of being a part of this product from the stage of

prototyping. It gave a good insight to the CRM development framework IC

webclient and how to build upon it so as to make it compatible to different

devices.

Responsibility:

. Requirement Analysis and development of the prototype

9. Product Attributes on UI ( CRM on Demand )

Employer : SAP Labs, India

Designation : Senior Software Engineer

Technology : ABAP, BSP (IC Webclient)

Duration : April 2006 - November 2006

A new feature in the CRM on demand solution was to provide the UI for

Product Attributes Administration and the maintenance of the attribute

values in the product overview. This was a special feature in the COD UI

that would enable the end user to define his own product attributes. In

addition a new assignment block was made for the Products Overview to edit

these attribute values for individual products.

Responsibility:

. Requirement Analysis and Design

. Development of the BOL layer for the creation and editing of Product

Attributes

. Development of the UI on IC Webclient for the creation and editing of

Product Attributes and maintenance of Product Attribute values on the

Products overview

. Unit Testing

. Support during testing by the Quality Team

. Customer support

Professional Experience:

At Infosys Technnologies India Pvt. ltd

Team: Bank of America

10. Consumer Real Estate (LoanSolutions)

Employer : Infosys Technologies Ltd, India

Type : Resource Pool

Technology : Java, JSP, Struts Framework

Duration : Feb 2005 - April 2006

Client : Bank of America

11. Two Digit State Code Identifier

Employer: Infosys Technologies Ltd, India

Type: Development

Technology / software: Bankpro, Merlin

Duration: December 2004 - Feb 2005

Client: Bank of America

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