Customer Service Manager
Resume:
Ryan Parsons
*******.***@***.***-- *** Berry Street Toledo, OH 43605 440-***-****
EDUCATION
Ohio State University, B.A. Women's Studies and Sociology, Cumulative GPA:
3.30
Graduation: Dec. 2009
University of Toledo, Major: Women and Gender Studies, Cumulative GPA: 3.88
RELEVANT EXPERIENCE
Children's Counselor, Amethyst, Inc., 455 East Mound St., Columbus, OH
43215
05/10 - Present
. Supervises, organizes and directs activities of youth, ranging from 5
year old to 16 years old, participating in summer program.
. Documents behavior & performance of children and relay information to
Family Case Managers and mothers as requested.
. Ensure safety of children and that all activities are conducted within
the established guidelines, policies, and procedures of Amethyst and
the program.
. Recognizing behavioral problems and intervene with positive outcomes.
Encourage family growth and positive relationships.
Resident Manager, Sonnenblick Apartments, 730 Thurber Dr. W., Columbus, OH
43215
06/10 - Present
. Responsible for security of residents during night-time hours and
closing facilities.
. Landscaping duties to ensure that Sonnenblick Apartments is
presentable.
. Reporting any issues or violations to supervisor.
Pro-Loader, Home Depot, 100 S. Grener Ave., Columbus, OH 43228
03/10 - 06/10
. Assist customers and contractors in the loading of purchased
merchandise.
. Answering customer inquiries about products.
. Creating a hazard-free work environment and assisting other
departments.
Custodial Manager, Marketplace on Neil, 1578 Neil Ave., Columbus, OH 43210
09/06 - 06/09
. Supervised and managed custodial supervisors and staff of 30+
employees.
. Maintained a custodial schedule each school quarter and updated an
occurrence system when needed. Documented incidences and meetings.
. Assisted in daily upkeep of facility while ensuring safety of
employees and customers.
Utility Employee, Frostbite Brand Incorporated, 4117 Fitch Rd., Toledo, OH
43613
07/06 - 09/06
. Performed miscellaneous jobs involving custodial work and minor
building maintenance.
. Upheld clean and sanitary work environment while completing tasks in a
timely manner.
. Assisted with assembly line when needed.
Day/Night Stock Clerk, Kroger, 4633 Suder Ave./4925 Jackman Rd., Toledo, OH
43613
03/06 - 07/06
. Received, stored, and stocked products.
. Maintained a clean and safe working environment while stocking retail
products.
. Provided superior customer service.
Mechanic, PHP Motorsports, 43840 Smith Rd., Wellington, OH 44090
12/04 - 12/05
. Diagnosed and repaired automobile engines.
. Responsibilities included removing, restoring, and rebuilding engines.
. Maintained inventory and stock of automotive parts.
Cashier, Tops Friendly Markets, 870 North Court Rd. Medina, OH 44256
09/02-07/04
. Counted and verified cash drawers to ensure correct amount for each
drawer.
. Provided customer service to ensure each customer was satisfied with
their experience.
. Received cash, checks, and credit-card transactions
QUALIFICATIONS
. SPSS, Microsoft Works, Microsoft Word, Microsoft Excel, Microsoft
Powerpoint, Notepad, E-mail, Internet Explorer.
. Experience working with troubled, homeless and transitional housing
youth. Working with children ranging from ages 5 to 16 years old.
Cultural understanding of diversity, remaining sensitive to people and
problems, women's and men's empowerment, reasoning logically,
interpreting data/ideas/theories, representing others, domestic abuse
issues, substance abuse, socioeconomic issues, gender relations.
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