Customer Service High School

CUSTOMER SERVICE . CONTRACTS ADMIN . DISPATCH . CALL CENTER

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Betty A. Rosenthal

PO Box 664

Imperial Beach, CA 91933-0664

Cell: 619-***-****

E-mail: ********@***.***

GOAL ~

I am seeking a long term career with your company. Based on my past work

experience, you will find that I have all the skills necessary to perform

any given task to your satisfaction. My ability to be detailed oriented

and accurate makes me an excellent candidate for this position. I eagerly

wait for your reply and look forward to working with you.

HIGHLIGHTS OF RECENT WORK EXPERIENCE ~

Customer Service Rep . Dispatcher . Call Center . Contracts Admin . Sales

(Real Estate) . Data Entry . Lead Operator . Teacher . MS Office (Word,

PowerPoint, Excel, light Access) . Typing 65 wpm . Invoicing . Office

duties (filing, fax, letters, phones, etc.) . Purchase Orders . Phone

Etiquette . Multi-Tasking . Prioritizing . Reports on Excel Spreadsheets .

Quicken . Adobe . Photo Shop . Computer/Internet Savvy . Master any

Program/Database well . Dependable . Part Orders/RMA's . Excellent Follow-

Up Skills . Detailed Oriented

WORK HISTORY ~

DecisionOne, 15378 Avenue of Science, San Diego, CA 92128

December 2009 - March 2010

Position: Customer Service Rep. (Please note that a division of

Anacomp was sold to DecisonOne)

Anacomp, Inc., 15378 Avenue of Science, San Diego, CA 92128

January 1991 - December 2009

Positions: Customer Service Rep., National Dispatcher, Call Center

Rep., Contracts Administrator

. Customer service via Dispatch, later Call Center dealing directly with

customers, vendors, and the field

. Data entry of many forms/databases via the web and company's own

database

. Part orders and follow-ups - providing customers and vendors with

current order status.

. Worked with new customers in the development of new accounts as well

as maintaining long term clients

. Responsible for customer invoicing, credits and debits, as well as

allocating funds internally

. Keeping current with all contract purchase orders, customer

information, as well as customer follow-up

. Filed manually and electronically all contract related documents

. Able to quickly adapt to change with the constant development of new

policies, procedures, and new vendors

. Assisted in the training of new customer service representatives,

associates, and in the field

. Prepared weekly production reports for vendors and technical service

department via excel spreadsheets

. Formed both personal and professional relationships with both

customers and vendors alike

. In all areas/departments, I performed great client relations for the

benefit of the company and myself

EDUCATION ~

High School Diploma received in 1985 at Imperial Beach Christian School

Some College/Trade School Courses at ROP, CompUSA, various

Career Workshops as well as Online/Internet

Other Professional and Volunteered Experience in the past 10 years (while

employed with Anacomp) ~ Realtor for 3

years, Jr./Sr. High School Teacher for 2 years, Volunteer office work for

local church for 8 years, Food Pantry help for 2 years, Promotions Leader

for 5 years, Music Director for 3 years, and public speaking/teaching.

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