Technician Manager

Location:

Posted:

September 08, 2010

Regeonal Hackney

Redford, MI *****

*************@*****.***

Skills Summary

Computer repair and troubleshooter, with extensive network and software installation experience.

• A+ Essentials and A+ IT Technician Training

• Microsoft Office 97, XP, 2003, 2007 Print Shop Pro, Adobe Photo Shop Album 2.0

• Windows 95, 98, ME, NT, 2000, 2003 Small Business Server, XP Home and Professional, Windows

Vista Business and Ultimate Editions as well as OSX.

• Configuring AGP and PCI Cards.

• Replacing motherboards, Custom Building Computers

• Install Linksys, Cisco, Netgear repeaters and routers.

• Experienced in Home Entertainment Repair, Laptops, and Ipod 1 & 2 Generations.

• Network Installer

Education:

• New Horizons Computer Learning Centers, Livonia MI 2009-2010

A+ Essentials and A+ IT Technician

• Henry Ford Community College

Professional Experience:

Computer Technician, Cybertech Computers, Detroit, MI, 2005-Present

• Experienced in replacing, installing and rebuilding all computer hardware and peripherals.

• Sole respondent to an average of 40 off-site calls each week for computer software and hardware

problems.

• Installed networks for various commercial businesses, as well as wireless networks for residential

properties.

• Instructed students at Detroit Public Schools on basic troubleshooting, building and repair of Personal

Computers.

Data Processor, ACT-1 Personnel Services-Henry Ford Hospital, Detroit, MI, 2002-2008

• Gathered patient billing information to analyze and correctly input into a proprietary database program

for multiple Hospital Departments.

• Accurately processed, packaged and shipped items for Hospital Shipping/Receiving Department.

• Entered data, using Excel or a database program with 100% accuracy.

• Courteously answered phones and assisted customers ensuring a positive customer experience.

• Interfaced with multiple manager to collect billing sheets to charge for treatments.

Clerical Support, Adecco Personnel Services, Detroit, MI 1995-2002