Customer Service Manager

Maria E. Aguilera

**-** ******* ******

Elmhurst, NY 11373

Phone: 718-***-****

*************@*******.***

OBJECTIVE:

To obtain long term employment with a well established organization where I may fully utilize my skills

and abilities.

QUALIFICATIONS:

• Substantial experience and outstanding skills in customer service.

• Inside sales coordinator and accounts receivable manager

• Accustomed to working in fast paced environments.

• Excellent interpersonal skills, ability to work well with others, in both

Supervisory or support staff roles.

Education:

York College- Business Administration/Marketing 1990-1992

Jamaica, NY

Experience:

Eva tees, Inc. Piscataway, New Jersey 1998-Present

Accounts Receivable Manager

• Process daily deposits, balance daily posts of sales, handle cash accurately and prepare online

Remote check deposits

• Manage Accounts receivable with the organization’s established policies.

• Arrange and oversees completion of all work including; posting, processing and verification of

receipts, credit claims, refund interest charges and other similar written reports, verify and post

account transactions to journals, ledgers and other records followed by established procedures.

• Sort and file documents after posting to prepare for bank deposits.

• Manage over 800 aging accounts every month and collections calls, reconciling discrepancies to

ensure accounts are organize.

• Report to NACM, to determine account status or to report account delinquency

• Prepare credit application upon receipt, contact bank for verification of account(s) and

Contact credit references.

• Prepare 10 day demand letter/place for collections

CAREER PROFILE:

• Possess strong analytical and problem solving skills, with the ability to make well

thought out decisions.

• Assertive, self motivated, goal orientated, organize and efficient

• Flexible, cooperative, hard worker, team player and reliable

• A good morale builder

• Able to read, write and speak Spanish and English

COMPUTER SKILLS:

Microsoft Word, Excel, Power Point, Outlook Express, FDM4 program

REFERENCE:

Professional and personal references upon request.

Contact this candidate