Manager Customer Service

Martha Bolt

**** ******** ***** ~ Tallahassee, FL 32308 ~ Cell 850-***-**** ~

********@*******.***

OBJECTIVE:

"Excellence is not a destination; it is a continuous journey that never

ends." - Brian Tracy

EXPERIENCE:

Self-Employed, 3/09-Present, Creating Your Future with Vistaprint Websites

(www.MarthaBolt.com)

. Writing, designing, creating and training for small business/personal

websites via Vistaprint

Meeting Planner, 3/05-3/09, Institute for Intergovernmental Research,

Tallahassee, FL

. Research of meeting sites and coordination of meeting arrangements

. Contract negotiation for small meetings and large conferences

. Final bill reconciliation for all events

Operations Manager, 12/03-10/04, Building Inspector of America, Germantown,

MD

. Daily business operations, marketing and telephone sales

. Create/write company informational materials including those needed

for new website

. Streamline office procedures and improve customer service

Program Assistant, 4/98-10/03, Margaret Lynn Duggar & Associates,

Tallahassee, FL

. Conference planner, board meetings, and on-site event and volunteer

management

. Writer/editor for several small publications and a variety of training

programs

. Graphic designer and typesetter for meeting/event materials

Continuing Education Assistant, 4/96-4/98, Florida Health Care Association,

Tallahassee, FL

. Conference planning and management of on-site speaker and audiovisual

needs

. Provider application preparation and submission to certifying Boards

for CEU's

. Desktop publishing and technical writing

Senior Associate, 2/94-2/96, Building Inspector of America, Germantown, MD

. Receptionist

. Direct phone sales of home inspection and environmental testing

services

. General office and file management

Various Secretarial and Administrative Positions, 3/88-10/93,

Tallahassee/Leon County Human Services Center, Tallahassee, FL (DISC

Village, Inc.) - TASC Unit Secretary; Central Intake Unit Secretary; Lead

Secretary; Executive Assistant; Member of IT Steering Committee, Risk

Management and Grant Team.

. Performed all secretarial tasks associated with each unit

. Provided training and supervision to 10-12 unit secretaries

. Assisted agency directors, prepared grants, created policies and

procedures manuals

Receptionist/Secretary, 11/83-3/88, Girl Scout Council, Tallahassee, FL

. Answered phones and greeted clients

. Managed resale store

. Registrar

1983 - Moved to Florida from Virginia

1979 to 1982 - Employed in various office positions in Northern Virginia

OTHER:

. 5-time Event Manager for annual Luau Horse Show & Games (benefit for

Caring Tree of BBH)

. Member of Steering Committee for MusicFest 2009 (benefit for Refuge

House)

. Volunteer consulting to groups and individuals seeking to hold charity

events

. Horseback riding/showing

EDUCATION:

High School Diploma, 1978, Loudoun Valley High School, Purcellville, VA

REFERENCES:

Business Viola Bodrero, Manager, Institute for Intergovernmental

Research, 850-***-****

Vimal Kapoor, Owner, Building Inspector of America, 301-***-****

Margaret Lynn Duggar, Owner, MLD&A, 850-***-****

Personal Vickie Spray, Owner/Founder, Your Own Life/Garden Expressions,

850-***-****

Rhonda Creel, Operations Manager, Classroom Support, FSU, 850-222-

8593

Alice Buford, Owner/Trainer, Coventry Farms, 850-***-****

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