Customer Service High School

Pattie A. Lowe

*** *. ********* #***

Springfield, IL 62701

Phone: 217-***-****

Cell: 217-***-****

Career Objective

To have a job & an establish career in the Clerical Office Support Position. Would love the

opportunity to work for you & your company.

Employment History

Blue Cross/Blue Shield of Illinois (2006-present)

Insurance Claims Processor

Processed claims for different client & groups, Medicare & Non Medicare claims. Contacted

Providers on questions on coding or what services were performed so I could process the claim

correctly.

International Claims Examiner

Examined claims that came from other countries, translated, converted them from their currency

to US dollars, then processed them per group guidelines, did claims that came from states of

Illinois; Texas; New Mexico & Oklahoma.

Corporation Service Company (1999-2006)

Customer Service Representative/Document Retrieval Clerk

I spoke to Agents & ordered work from courthouses in IL; MO; KY; MI; MN; IN; & OH. Clients

would request documents from courthouses such as judgments, pending suits; state & federal tax

liens; bankruptcy claims. We would order the Information requested from the clients to the agents

& It was my job to order the Info to the agents, get it back in a timely turn around time & process

the results & then either fax or UPS the results to our Clients.

Department of Human Services (1998-1999)

Office Clerk/Receptionist; Contractual Position

I worked under a director of Human Services; I answered the phone; created letters & memos to

distribute around the different departments within the office; xeroxing, filing, Also update the

Public Aid Link cards to make sure the link cards were getting updated correctly.

Kelly Services (1991-1998)

Receptionists; Office Clerks; Customer Services; Bank Tellers, etc

Worked various jobs at various State jobs in the city; banks, worked at a Wholesale Drug

Warehouse; Worked at the Internal Revenue Service just to name a few places.

Education

Blue Cross Blue Shield---Recieved a Certificate of Completion on how to process claims.

Warrensburg-Latham High School--Recieved a diploma for graduating high school.

Would hope to go on to college in the new future, would love to learn how to do Medical Coding.

Hobbies/Interests

Reading

Writing Poetry

Helping the Elderly

Being there for my family

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