Administrative Assistant Customer Service

SUZETTE BERNALES

***** *. ***** **, ********, AZ 85138

Contact numbers: 480-***-**** or 520-***-****

E-mail: ***********@*******.***

PROFESSIONAL OBJECTIVE: A responsible and challenging position in a

professional environment in administrative and executive industry can be

productively, profitably applied and further developed.

QUALIFICATIONS:

Proficient in Microsoft Word, Windows 95, 97, 98, 2000-03, Excel, Power

Point, MAC operating system, Eudora e-mail system, Forsythe, Microsoft

Outlook, Quickbooks, Dreamweaver (for creating and maintaining website),

Fox Pro, PDF Writer, Fastlane on-line, Stanford Prism, SNAP

checks/purchasing, Core Financials, PeopleSoft, Data entry, Palm Pilot,

Word Perfect 5.0, MS DOS, PC Anywhere Modem fax, dictaphone and copy

machines, Trilingual (fluent in written and spoken English, Spanish and

Filipino "Tagalog" languages), Facebook, Twitter.

EXPERIENCE:

ACCEPTANCE OFFICE COORDINATOR

University of Advancing Technology, Tempe, AZ

February 2007 to May 2008

Responsibilities entail supporting and coordinating with student services,

enrollment managers

and communication staff of the department.

Processing student applications and grading against the rubric or scoring

system.

Administrative assistant duties related to the Dean of Admissions and

Student Affairs such as

screening phone calls, electronic mail, schedule meetings,

weekly progress and financial report, filing maintenance,

confidential documents, incoming and outgoing mail.

Overall coordinator for the enrollment management department on special

projects.

ADMINISTRATOR / OWNER

3407 Jefferson Avenue, Redwood City CA Oct 2002

to May 2006

Home-based child care business administration responsible for general

office duties with

California license#414001476 for six to eight children.

Budget report summary and food program. Customer service and data entry,

file maintenance.

Secretary to the San Mateo County Family Child Care Association of San

Mateo, CA

(www.smcfcca.org).

ADMINISTRATIVE ASSOCIATE

Stanford University's Department of Spanish & Portuguese, Palo Alto CA

June 1999 to Oct 2002

Assisting Chairman, Professors, Graduate Students and Lecturers in the

Department of Spanish &

Portuguese.

Duties include coordinating complex meetings for the department.

Scheduling special meetings and appointments.

Preparing and processing faculty correspondence, screen phone calls.

Coordinating faculty affairs, receptions, special events and colloquia.

Providing administrative support on departmental faculty searches.

Working hand-in-hand with researchers, principal investigators and co-

principal investigators in

the preparation and submission of quarterly research proposals

to the Modern Languages

Association.

Supporting Business Manager on occasional special meetings and budget

reports.

Coordinating travel, lodging and booking conference rooms for visiting

professors.

Confidential file and website maintenance.

Faxing, copying documents and ordering office supplies as needed.

Acting as interpreter for students, visitors as needed.

Processing colloquia series flyers, reimbursements for business travel,

meals, research materials

and supplies. Inter-departmental and out-going mail.

100% overall assistant for the department on special projects and reviews.

*** Months OCTOBER 1998 to MAY 1999 on sabbatical due to mother's illness

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ADMINISTRATIVE ASSISTANT

Cooley Godward LLP, Palo Alto CA June

1998 to September 1998

Facilities Department's Administrative Assistant's responsibilities

entailed booking conference

rooms for attorneys and their staff on meetings and depositions.

Coordinating with caterers for meals and refreshments.

Coordinating with technical support staff for audio and video conferences.

Responsible for security access card keys for the Palo Alto, CA office.

Reception coverage as needed. Filing and billing maintenance.

Overall assistant for the facilities department on special projects.

ADMINISTRATIVE ASSISTANT

Garden Court Hotel, Palo Alto CA

October 1995 to June 1998

Sales and Catering Department's Administrative Assistant to Catering

Managers on the

preparation of contracts and correspondence to clients.

Responsible for transferring billing information via modem to accounting

office in San Francisco,

CA. Producing client comment forms and banquet report forms each

week.

Processing outgoing mail for all departments.

Other responsibilities include file maintenance, answering ten office phone

lines, preparing

meeting planner packets, faxing and copying documents as needed.

Overall customer service related duties.

CONSULAR ASSISTANT

The Philippine Embassy, Madrid, Spain May 1991

to July 1995

Responsible for processing passports, certificates and authenticated

documents.

Customer service, data entry and filing legal documents for the passport

division in the

Department of Foreign Affairs, Manila, Philippines.

Preparing consular monthly reports. Confidential consular file and copy

maintenance.

Administrative duties performed for three Secretary General Consular

Officers.

Assisted with the First Ladies' Program during the Philippine Presidential

Visit to Spain

in September 1994.

Responsible for public relations and screening phone calls.

EDUCATIONAL BACKGROUND AND TRAINING:

2007-2010 (Graduation in December 2010)

Undergraduate, B.S. Speech-Language and Hearing Science

Arizona State University, Tempe, AZ

2002-2006

Early Childhood Development Training, Child Care Medic First Aid and

Prevention of Infectious Diseases

Child Care Coordinating Council (4C's) 1212 El Camino, San Mateo, CA

1995-1998

A.A. in Business Administration (Int'l Relations), Associate Degree in

Liberal Arts

Ca ada College, Redwood City, CA

1990

Computer training in DBASEIV, Word Perfect 5.0, Lotus and Symphony

Nan-For Escuela de Informatica, Madrid, Spain

1987-1988

Spanish language course, oral and written

Prolingua Escuela de Idiomas, Madrid, Spain

References available upon request

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