Customer Service Data Entry

Luciana

Mancia

*** ***** ******** 626-***-****

Avenue *********@*****.***

Upland, California

91786

Objective To obtain a challenging position, where my skills

will be utilized for professional growth.

Skills 10-Key @ 12,000 keystrokes per hour, Typing @ 45 wpm,

Microsoft Word, Excel, Outlook, Lotus Notes,

Voicemail, Facsimile, Copy Machine, Scanning,

Multi-line Telephone Systems, Paging systems,

Dispatch Systems, Pitney Bowes and Internet.

Experience Lead Release Clerk

Jan's Towing Azusa,

CA 2007-Present

Handle a broad scope of internal processes

encompassing the daily management of, billings,

collections, releases, auction, dispatch and front

desk operations.

Manage detail aging, commission, manual/computerized

cash batch, and sales journal; executed and delegated

data entry and order processing functions.

Act as a liaison between management, staff and

customers.

Research, review and approve new and current

customers for credit accounts.

Train and supervise staff members in areas of

procedures, client relations and systems operations.

Interface with customers and police authorities in

towing and releasing vehicles.

Address a complexity of issues requiring immediate

attention and resolve.

Ensure systems integrity of mainframes through proper

operations and troubleshooting.

Receptionist

Pasquini Espresso Los Angeles,

CA 2006-2007

Provided customer service, including anticipating

customer needs, suggesting alternatives and problem

solving, and is able to satisfy those needs with a

minimum amount of supervision.

Received customer orders, giving pricing information,

performs consultative selling to customers, and

explains the benefits of digital printing technology

to customers. Provided customer service by

determining appropriate shipping methods, informing

customers of company products, services, routes, and

rates. Ensured quality customer service is given to

customers by providing packaging services, as well as

offering information about company products and

services.

Maintained log of all incoming and outgoing parcels,

prepares parcels for pickup by delivery drivers, and

sorts incoming parcels.

Assisted office management in scheduling meeting,

coonference calls, reponding to emails, forwarding

calls and basic office duties.

Performed administrative duties, including bidding,

ordering supplies and inventory control.

Customer Service Representative

Albertson's Distribution Center La Habra,

CA 2002-2004

Managed multiple accounts, providing customer service

to vendors and sub-vendors.

Processed freight bills and provide freight quotes.

Account Reconciliation, Filing, data Entry, General

Office, Shipping/Receiving, inventory, MS Word, Excel

and email.

Processed high volume of order entries for shipping

purposes and enter into database; scheduleed shipment

deliveries, entered billing codes, audit, close and

confirmed orders.

Processed, confirmed, verifed received product;

entered receivers into database, billing codes and

closed.

Confirmed, verifed, analyzed and made adjustments to

inventory as needed.

Reconciled disputes accordingly and effectively with

professionalism.

Promptly responded and replied to emails, fax or

verbal requests with accuracy and professionalism.

Office Assistant

FAST Aviation El Monte,

CA 1998-2002

Completeed and mailed bills, contracts, policies,

invoices and checks.

Performed errands that assisted daily functions: post

office, bank, Staples, Kinko's, UPS

Monitored and ordered office supplies

Scheduled Appointment.

Assisted new students with registration

Answered, screened and forwarded all telephone calls

Forward messages accurately

Mailed out brochures

Typed forms, form letters and other documents as

required

Responsible for data entry, printing, faxing scanning

and copying documents

Received, sorted and distributed mail within the

office

Office maintenance

Education Phoenix Therapeutic Massage College Phoenix,

AZ 2004-2006

Certified Massage Therapist

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