Customer Service Representative

Jonathan Jiles **** Hargrave St. Philadelphia,

PA 19152

215-***-**** (cell) e-mail: ********.*****@*******.***

OBJECTIVE: Seeking challenging position in a business environment where utilizing my

acquired skills, proven abilities and varied work experience can be an asset to the organizational

goals.

Synopsis of Experience

Over 15 years of experience providing high-level administrative support using programs such as:

Microsoft Word, Excel, PowerPoint, Outlook, Lotus Notes, and DOS-based applications. Possess

strong customer service skills including conflict resolution and problem solving.

EXPERIENCE:

AmeriHealth Administrators 06/2009 - Present

Customer Service Representative Ft. Washington, PA

- Handle incoming calls for members and providers (including physicians, hospitals and various

ancillary services) in a prompt, accurate, and courteous manner.

-Research and resolve various inquiries, such as benefit questions, claim issues, eligibility,

funding, check tracers, etc.

-Proactively identify opportunities to improve service, improve usability, and increase customer

satisfaction.

-Primary contact for customers, distributors, and subscription agents related to new or revised

orders, billing questions, claims, and general account information.

-Cross-referenced medical information using DOS-based applications.

Comcast Corporation 01/2008 – 06/2009

Communication Technician, Philadelphia, PA

-Install and maintain cable, high speed internet, and telephone service for residential and small

business customers.

-Answer customer queries, problem solving, troubleshooting, and provided detailed information on

new and existing products.

Supermedia Corp. / Verizon 06/1992- 12/2007

Senior Analyst ElkinsPark, PA

-Maintain and update residential, business, and government phone listings to be listed in phone

directories and databases.

-Performed daily functions using programs such as Microsoft Word, Excel, PowerPoint, Outlook.

-Cross-referenced customer listings using DOS-based applications.

-Expedite time-sensitive material to meet predetermined book publishing date.

-Collect, analyze and organize data to compile reports, charts, graphs, and tables.

-Design page layouts and coordinate updates with publishing department.

Directory Assistance Operator

-Provide expedient and tactful customer service by retrieving phone directory listings in a high

volume call center.

-Consistently averaged over 1000 calls a day with an average call time of 13 seconds.

-Honored with multiple "Customer Commendations" awards for consistently providing excellent

customer service.

Jonathan Jiles 8726 Hargrave St. Philadelphia,

PA 19152

215-***-**** (cell) e-mail: ********.*****@*******.***

EDUCATION AND TRAINING:

Martin Luther King High School, Philadelphia, PA

Contact this candidate