Training Development
Resume:
DONABEL BELTRAN-HARMS
WALNUT GROVE, CA
PHONE: 916-***-****
E-MAIL: ablcgb@r.postjobfree.com
RELEVANT AREAS OF COMPETENCY
Training and Development
< Designed, developed and/or conducted a variety of skills and behavioral
Human Resource Development Training Programs.
A. Technical Skills Programs: Point-of-Sale System for Store Operations;
Project: Gold Standard Product; New Product Training Programs;
Building and Equipment Program; Problem-Solving Skills Workshop;
Accent Neutralization Workshop; Effective Business Writing; Phone
Handling Skills; Effective Communication Skills; Listening Skills
Workshop; Trainer's Development Workshop; Written and Spoken English
(WiSE) Workshop; Presentation Skills Training Workshop; Learning
English for Asians Program (LEAP- eLearning module)
B. Supervisory Programs: Interaction Management; Crew Leaders'
Development Program; Managing People, Service and Production; Crew
Manpower Management; Conducting Performance Appraisal; Performance
Management System for Crew Members; Effective Discipline; Effective
Feedback and Coaching; Basic Interaction Skills; Motivating People;
Basic Supervisory Skills
C. Quality Customer Service Programs: Quality Service Delivery; Service
Excellence Workshop
. Performed Training Needs Analyses and Program Evaluations on the various
training and development programs and systems developed
. Designed and developed operations manuals, training manuals, training
aids (including video materials and e-learning software) and presentation
materials for the above-mentioned programs
. Developed operations manuals and training materials for new products
. Coordinated and assisted in the conduct of new product training programs
Organizational Development
. Developed the Master Maintenance Engineer Transformation Program - a
program providing a system for technical and behavioral training among
equipment maintenance supervisors/engineers of Amkor Technology
Philippines
. Spearheaded the design and development of the Crew Development System, a
program providing a system for career advancement among rank-and-file
employees of Jollibee Foods Corporation (JFC)
. Participated in the re-design and development of the JFC Basic Operations
Training Program (BOTP) for managers
. Developed policies and procedures for the efficient operations of Ventana
Study Center
. Conducted Teambuilding Programs for various corporate support units
. Coordinated with concerned units in the computerization of employee
database (JFC)
Documentation/ Technical Writing Skills
. Created and developed Operations Manuals for two fastfood organizations -
Jollibee Foods Corporation and Yoshinoya -- comprising of 20 stations or
more. The manuals were distributed to more than 400 outlets/branches.
. Created and developed Training Implementation Manuals for various
training systems and programs. Ex: Basic Operations Training Manuals for
management trainees and their training managers; Crew Development System
Manuals for crew leaders and their training managers; Competency
Development Manuals for all company employees. The manuals were
distributed to more than 3,000 users.
. Created and developed Instruction Guides for conducting various training
programs. The materials were distributed to trainers who were about to
conduct/implement the program.
. Created and developed procedural manuals for gathering/scraping internet
URLs and uploading them on an internet-based system
. Created and developed news-writing manuals
. Documented proceedings of focus-group discussions, strategic planning
sessions, and teambuilding activities of various groups and organizations
(ex: groups of cardio-vascular doctors, environmentalists, government
health officers)
. Wrote and edited articles on U.S. federal spending and Native American
concerns
Research
. Coordinated with required subject matter experts - Human Resource,
Research and Development, Operations, Engineering, Information Technology
- for the development of the store operating manuals
. Interviewed required subject matter experts (ex: health officers, school
administrators) for various writing projects (ex: competency assessment,
assessment of schools)
RELEVANT WORK EXPERIENCE:
1. Assistant Managing Editor for Government Business News
Targeted News Service (www.targetednews.com)
January 2009-present
Accomplishments:
(a) Supervision and delivery of on-going training for the federal news
writing and research team
(b) Creation/development of writing and research guideline
documentations for training purposes
(c) Contribution to the sales growth of the company by ensuring that
all written outputs are of quality and relevance
2. Assistant Manager for Training & Development
Emerson Network Power (a division of Emerson)
Hong Kong
April 2005 - July 2008
Accomplishments:
a) Development and implementation of the annual training plan for a
company with 1,000+ employees
b) Development and delivery of English-language training courses for
employees in China
c) Conduct of corporate-initiated training and information programs
for employees from middle-management and above
d) Management of the Training & Development teams in three China
offices - Hong Kong, Shenzhen and Nanjing
e) Responsible for internal corporate communication, i.e. HR policy
communication, announcement of corporate events
3. Trainer-Consultant
(a) Transitions Optical Philippines, Inc., Laguna, Philippines
September 2003 - March 2005
(b) Jollibee Foods Corporation, Pasig City, Philippines
December 2001 - March 2005
(c) Sykes Asia, Inc., Makati City, Philippines
August - November 2002
Accomplishments:
(a) Development and delivery of communication and behavioral
training courses Trainings focused on: English-language, customer
service, presentation, and basic supervision, interpersonal skills
(b) Development and implementation of an e-learning program for
English language learning
4. Senior Training Officer
Amkor Technology Philippines, Muntinlupa City, Philippines
February 2001 - September 2001
Accomplishments:
a) Development and implementation of a technical and behavioral training
program for the maintenance engineering group
b) Development and delivery of various training courses, focusing on
basic supervision, personal development, interaction and
communication.
5. Human Resource Specialist
Jollibee Foods Corporation, Pasig City, Philippines
June 1994 - July 2000
Accomplishments:
a) Development and implementation of comprehensive training systems
for the crew members and managers of 300+ stores
b) Development and conduct of various training programs focusing on
interaction, supervision, leadership and technical skills
c) Supervision of a project-based team, consisting of 6-8 middle
managers
OTHER COMPETENCIES
. Intermediate to Expert level skills in the following software programs:
Microsoft Word, Excel and Powerpoint; Adobe Pagemaker; Windows Paintbrush
. Proficient in developing computer-based training programs using
Macromedia Flash
EDUCATION & TRAINING
1. Graduate, Bachelor of Science in Psychology
University of the Philippines, April 1994
2. Certified Trainer, Interaction Management
Development Dimensions International, April 1996
3. Certified Webpage Developer using Macromedia Flash
Informatics Training Institute, April 2004
REFERENCES
Available upon request
Contact this candidate