Customer Service Sales

Shelley Barnett

** ********** **** ***** ******, Texas 77578 Phone 713-***-****

*********@*****.***

OBJECTIVE

Obtaining a professional administrative where I can offer excellent

communication skills, computer proficiency, and an understanding of

organizational strategies to help meet corporate & individual objectives

SUMMARY

Key Strengths

Soft Skills Customer focused, hard working, high energy, initiative,

determination, multi-tasking, aggressive, proactive, excellent memory,

strong phone skills, communication, innovative, recruiting, sales,

marketing, analytical, problem-solving, independent, self-directed, time-

management, leadership, and organizational skills

Technical Skills Demonstrates effective and efficient usage and operational

skills of Microsoft Office XP including Word, PowerPoint, Access, and

Excel, Lotus Notes/Microsoft Outlook; Visio, In-House Databases, Job Boards

Boolean, Keywords, and All Words Search, Internet Search Engines,

Recruitmax system, Instant Messenger, Acrobat Photoshop, Acrobat In-Design,

SQL, Velocity, Premier, Crystal Reports, ACT!, PeopleSoft,

Quicken/QuickBooks, AS/400, Accurately types 65-70 wpm; 10-key 9,000

keystrokes

EDUCATION

Southern University and A&M College, Baton Rouge, LA 5/2004

. Bachelor of Science Degree - Business Marketing

. Sales Concentration

PROFESSIONAL EXPERIENCE

Brainfuse Online Tutoring, Houston, TX 1/2009 - present

Online Tutor

. Select a session(s) to be placed on my schedule

. Prepare in advance what I will teach; including determining a lesson

plan considering length of session, progress reports, quiz results,

student interests, and material available. As I preview my lesson(s),

I imagine what comments/questions I may ask about each page of the

lesson in a student session

. Prepare for the possibility of multiple or different students

. Enthusiastically greet my students and load my lesson

. Work through the lesson(s) with my student(s) and provide closure to

the lesson

. Complete the Progress Report with commenting on how the student

progresses through the material while identifying strengths and

weaknesses and suggesting future lessons

LiveOps, Inc., Houston, TX 9/2008 - 12/2009

VSR (Virtual Services Representative)

. Taking inbound sales, order retention, inquiry, and customer service

calls from a specific client

. Entering data into the computer system accurately

. Staying within and above the top 10% in ranking with other agents

. Remaining compliant with certifications on Live Ops University (LOU)

Kforce Professional Staffing, Houston, TX 9/2007 -

5/2008

Executive Technology Recruiter

. Performed general recruiting duties, including recruiting qualified

candidates for open positions by engaging in sourcing activities to

include: market research (i.e., personal network, job fairs, job

boards, etc.), identifying candidate sources, cold calling, recruiting

calls, attending seminars and networking events

. Performed general recruiting duties such as Initiating, building,

developing, and maintaining recruiting networks and contacts which

turn into long-term professional relationships utilizing creative

strategies and multiple channels

. Evaluated market conditions and ensured candidate inventory population

stays at appropriate levels to accommodate anticipated client demand

and qualifies candidates by conducting telephone and in-person

interviews to obtain work history, education, training, job skills,

salary requirements, and make travel arrangements as necessary

. Performed reference checks, exit interviews and other background

verifications for all candidates

. Supervised and managed candidates on assignment; counsels and

disciplines candidates; directly involved in termination decisions

. Developed candidate and sales leads from resumes, referrals, and

references

. Provided weekly status report on a spreadsheet in Microsoft Excel on

my recruiting activity to Recruiting/Delivery Manager

. Commended for recruiting the higher level/niche skill sets in

Technology 4th quarter 2007, 1st quarter 2008, and 2nd quarter 2008

Cintas Corporation, Houston, TX 9/2004 - 8/2007

Professional Facility Services Sales Representative 6/2006

- 8/2007

. Focused on new business to business account development in our

Facility Sales Division meeting and exceeding the weekly quota

. Prospected and cold called face-to-face by driving/walking to

potential customers within a protected and designated territory based

on the number of potential prospects

. Phone blocking to contact prospective customers and set appointments

. Marketed, promoted, & mailed out seed letters & sample products to

attract customer interest

. Maintained an adequate level of service with prospective client's

questions and concerns about the products and services offered

Customer Service Sales Representative 9/2004 - 6/2006

. Managed high-volume workload, resolving an average of 300+ inquiries

in any given week and consistently meeting performance benchmarks in

all areas (accuracy, speed, volume)

. Commended for initiative, enthusiasm, tenacity, persuasiveness,

intense customer focus and dependability in performance evaluations

. Participated in making goodwill calls to inquire on the needs and well

being of the customer

. Completed voluntary and involuntary customer service/sales training to

learn new ways to enhance customer satisfaction, all aspects of sales,

and to improve productivity

. Effectively managed customer relationships increasing sales and

producing client leads

Superior Staffing/MD Anderson Cancer Center, Houston, TX 7/2004

- 10/2004

Administrative Assistant to Faculty (contract) 8/2004 -

10/2004

. Maintained academic calendar for assigned personnel in Outlook; data

entry

. Received incoming calls for assigned lines and conveyed messages to

appropriate faculty

. Coordinated events including: room scheduling, invitations to speakers

and guests, ordering audio/visual equipment, announcement

distribution, CME credits and coordination of catering requests as

needed

. Prepared documents for the department as needed for meetings, special

events, and special projects, including, but not limited to slides,

posters, flyers, certificates, and invitations

. Functioned as back-up Kronos timekeeper for the department and

distributed payroll

ORGANIZATIONS/ACHIEVEMENTS

. The Boys and Girls Club of Houston Volunteer which is a facility and

organization that works with underprivileged children providing

inspiration, leadership, motivating, developing, assistance with

school projects, tutoring and homework help, educational and fun after

school and weekend activities. Fall 2008-Fall 2009

. Marketing Club 2002-2004; Business Executive Exchange Program (BEEP);

affiliate of National Urban League; President Spring 2004; Member 2002-

2004

. 3M Sales Organization

. Over 100 hours in Community Service/Volunteer Work (including Habitat

for Humanity, Light the Night Cancer Walk, Senior Citizen Food

Packaging Program, etc.)

. Marketing & Promotional work for MTV's Nappy Roots Tour 2004

. Street Team Representative for the Dre-Allen Project Summer 2005

. Created a promotional video for Cox Communications discounted student

& admin program including television & radio spot, newspaper &

billboard ad for Marketing Promotions course 2003

. Big Buddy Volunteer which is an organization who works with

underprivileged children providing educational and fun after school

activities, tutoring and homework help, project assistance,

inspiration, leadership, and assists with motivating as well Summer

2000, Summer 2001, and Spring 2002

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