Customer Service Insurance

M aribel Rodriguez

*** ******* **** *****

Longmont, Co 80504

720-***-**** *******@*******.***

Objective : Professional seeking a position with a company that will allow me

to excel and grow.

Skills:

Medical Terminology CPT-

4/HCPCS Coding

Anatomy & Physiology ICD-9

Coding

Customer Service EOB

Reconciliation

Multi- phone lines CMS 1500

Bilingual- Spanish CPR

Certification

Insurance Collections HIPAA Certification

Medicare/Medicaid

TemporaryEmployment

2010-Colorado Orthotic &Prosthetic Services Denver,

CO

Entered insurance claims for varies insurance companies as well as for Medicare,

Medicaid and Work Mans Compensation. Implement the schedules for each of the

p ractitioners that work in this office as well as in the Colorado Springs office. Screen

t he patients first to ensure that they meet with the criteria of the particulars

i nsurance they have before a practitioner meets with them.

Verizon Business Highlands

Ranch, CO

Experience: Internship

2010-Colorado Orthotic &Prosthetic Services

2009-Promoted to N.R.M. (National Reporting Manager) This position

i ncluded monitoring and verifying that the call volume and representatives

are divided equally in all call centers nationally and internationally. I also

ensured if there were a disaster in any state or country Verizon serviced, I

would then implement the disaster codes and assist that center by re-routing

t he call volume to another center.

2007-Promoted to S.P.O.C . (Single Point of Contact) This position involved

t rouble shooting for representatives of other companies who needed

assistance running certain programs or using certain hardware.

2005-Promoted to Quality Specialist - I was doing the same job as

previously as IMS in a broader range, I monitored representatives world

w ide.

2003 -Promoted to IMS ( Internal Monitoring Specialist) listened to calls to

verify that the representative was not adding anything extra to the account,

and that they were providing correct information to the customer. I trained

representatives also with new information and products that the company

had just received.

1999-Customer Service Representative, received incoming calls from

customers and assisted the customer with their phone lines, I was also

i nvolved in sales of different phone plans or equipment.

Education:

Monroe Business College 1982 Bronx, NY

Associates Degree Computer Science

Concorde Career College 2010 Aurora,

CO

Insurance Billing and Coding Specialist

References Available Upon Request

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