Sales Customer Service

Mark Redlich

**** ***** ****** ****, *********, NC 28262

Phone: 704-***-**** Cell: 704-***-**** email: ********@***.***

OBJECTIVE

An affiliation with a progressive, growth oriented organization with

advancement opportunities and financial incentives where my experience,

communication, creativity and technical skills will provide an opportunity

to have a positive impact on core business operations and increased sales

volume.

Description of ideal company

A company focused on the overall potential and importance of its employees

as well as its strategic position in the marketplace. Forward thinking,

growth-oriented organization that encourages input from all levels to

increase efficiency and performance capabilities. A leadership structure

genuinely encompassing morally responsible corporate ideals.

EXPERIENCE

01/2007- Present

Carolina Construction Software Systems, Inc. dba ComputerEase

Regional Sales Manager/Business Solutions Specialist

Responsible for 50% increase in revenue and 35% increase new business.

Sales, service and support of industry specific construction business

management software. Prospect, qualify, and identify business requirements

to provide complete construction business solution for accounting, job

costing, estimating and project management. Effectively communicate with C

level principals, owners, project managers, controllers, accounting,

estimators and other field/office personnel to formulate in depth business

plan and needs assessment. Perform online and onsite demo presentations of

ComputerEase construction software. Close business by providing value

added proposition versus competition. Coordinate data conversion, software

installation and establish training schedule for new clients. Attend trade

shows and industry specific business networking groups to facilitate

product exposure.

1/2005-12/2006

New Horizons Computer Learning Centers Charlotte, NC

Marketing Representative/Client Relations Director

Promote in-center informational events/seminars through various media

sources and direct contact with prospective clients. Serve as public

relations liaison to foster strategic relationships with community business

leaders and resource providers to market solutions aligning technologies

with core business objectives. Business to business account executive

responsible for generating new business by aggressively targeting

prospective clients via direct marketing initiatives. Provide

administrative sales support for account executives and educational

consultants.

6/2002-12/2004

Redlmjho, Inc. (Self employed) Charlotte, NC

Independent IT Consultant

Independent contract work for various organizations providing client

support in the information services, technology, and sales support.

Primary clientele in financial sector. Duties include PC technical

support, office relocation and resource support, systems and data

administration, client collaboration, data conversion and consulting

services. Provided excellent, dedicated service and support solutions

enabling clients to successfully thrive in today's competitive business

environment.

7/2000 - 6/2002

Strategic Resource Solutions (PGN) Raleigh, NC

Systems Analyst

The ability to be flexible and adapt to new situations was an integral part

of my position as a systems analyst for Strategic Resource Solutions. My

daily activities varied, from evaluating new systems software, to assisting

organizational units with technical issues, and supporting end users with

timely, positive solutions. In an increasingly competitive energy controls

environment, I was able to effectively support three separate enterprise

automation field offices by providing day-to-day systems administration,

maintenance, and overall evaluation of operational procedures to improve

workflow and satisfy customer requirements. Worked closely with our

enterprise automation field service technicians to support the applications

and hardware specific to their job functions as required for mobile

computing. This included the coordination, organization, and

implementation of training sessions, as needed, for specific software and

hardware. Successfully exceeded the requirements of end users by

effectively interacting with both peers and non-technical users while

providing the development and delivery of timely, creative solutions via

one-on-one contact and the monitoring of Help Desk calls.

11/1999 - 6/2000

Sykes Enterprises, Inc Charlotte, NC

Level II Technical Support Specialist

Promoted to Level II technical support after just 2 months for Adobe

application software. Troubleshoot, research, and comparative testing to

formulate solutions to complex application and operating system problems.

Documented case notes through Unix based database; utilized Windows 98/NT

and Mac. Worked closely with Adobe resource engineers based in Seattle, WA.

1/1995 - 9/1999

Federal Express Charlotte, NC

Courier Route Driver

Deliver, pickup, and process time sensitive packages utilizing on board

tracking system and automated data collection devices. Upload data and run

reports. Offload freight and process for worldwide delivery. Responsible

for international customs paperwork.

6/1991 - 12/1994

Sports Page Manhattan, KS

Manager

Sales, service, back office accounting for full line retail sporting goods

store. Manage, schedule, train retail staff of nine individuals. Lead

technical product knowledge training associate. Numerous company sales

awards for overall monthly, annual and store gross annual income (11 store

locations).

03/1989 - 05/1991

Embassy Suites Hotel Phoenix, AZ

Front Desk Night Auditor

Front desk operation during the overnight shift. Primary responsibilities

include: registering guests, making reservations, preparing daily reports,

balancing/reconciling transactions, and conducting security walks.

09/1986 - 02/1989

America West Airlines Phoenix, AZ

Inflight Qualified CSR

Cross-train and work in various airline customer service positions: gate &

ticketing agent, reservations, ramp operations, and in-flight service.

EDUCATION

9/1999

New Horizons Computer Learning Center US-NC-Charlotte

MCSE+I curriculum

5/1986

Sangamon State University US-IL-Springfield

Majored in Communications/Public Relations while on a partial athletic

scholarship.

5/1984

Cloud County Community College US-KS-Concordia

Associates Degree

Emphasis on liberal arts, political sciences, and public relations.

CERTIFICATIONS & TRAINING

1999

CompTIA: A+ and Net+

1999

MCP NT4

. Miller Heiman

. Dale Carnegie

. Impact

. Spin Selling

. Sensory Selling

TECHNICAL SKILLS

Desktop support; Systems administration

Intermediate 5 years

LAN/WAN support

Intermediate 5 years

Helpdesk

Intermediate 5 years

Network cabling, hardware/software, peripherals 10 years

Symantec Ghost Imaging Software

Intermediate 5 years

PCanywhere Remote Software/VNC

Intermediate 5 years

Seagate Veritas Backup

Intermediate 3 years

ADDITIONAL INFORMATION

> Extensive sales, marketing, and management experience in the retail,

financial, hospitality, fitness, and software industries.

> Familiar with contact management and CRM applications: SalesLogix,

Goldmine and ACT.

> Constantly building rapport with clients, customers, and peers through

effective communication and collaborative efforts establishing

positive, long-term relationships.

> Familiar with the sales cycle: prospecting, qualifying, greeting, warm-

up/rapport, transitional phase, needs analysis/fact finding, build and

present solution, commitment, closing/cementing the sale,

implementation and follow up.

> Ability to leverage each stage in the sales cycle to advance the sale.

> Provide excellent service through timely, creative, and effective

conflict resolution and problem solving while maintaining a friendly,

professional demeanor at all times.

> Installation, troubleshooting and maintenance of PC peripherals and

electronic equipment to include HW/SW, operating systems, telecom, set-

up/configuration, VPN/dialup, imaging/ghosting, backup storage,

application installation, PDAs and other items in Windows

95/98/NT/2000/XP network environments.

> Experience with Windows operating systems 3.x, 95/98, NT, 2000, XP,

Vista, Macintosh 7.x, 8.x, and 9, 9.04, 10.

> Proficient in Microsoft Office products: Outlook, Word, Excel,

PowerPoint, Publisher and Access.

> Responsible for server maintenance, backup, data recovery and overall

performance.

> Support the operating systems, hardware/software configurations,

security, system builds, patch management, and upgrades.

> Design, implement, and test various software applications and hardware

as needed. Provide documentation for projects and business

requirements as needed.

> Coordinate, organize, and conduct training sessions for clients, as

needed, for specific applications software and hardware components.

> Monitor and log Help Desk calls to provide timely, positive solutions.

Provide extensive off-hours support (24/7).

PREVIOUS EMPLOYMENT

Retail sales management: Sporting goods; jewelry; restaurant; department

store

Inside/Outside sales~Sales management: Technical; hospitality; fitness;

industrial; software

Financial record keeping: Market exchange-client services/Broker-dealer

support

Customer service~Client support: 20+ years of dedicated service excellence

Contact this candidate