Customer Service Engineer
Resume:
Herbert R. Wolter
Round Rock, Texas 78665
****.******@*****.***
CAREER SUMMARY
Technical instructor with expertise in all aspects of teaching service
technicians. Most familiar with the servicing of computer equipment,
pharmaceutical equipment, and automatic teller machines. Quick learner in
teaching new products. Specific expertise in the following:
Strong Presentation Skills Excellent Technical Writer
Curriculum Development PowerPoint Designer
Able to Interpret Engineering Strong Electronics and Computer
Terminology Background
Strong Problem Solving Skills Knowledgeable Technician
Solid Networking Skills
PROFESSIONAL EXPERIENCE
Diebold, Inc., North Canton, OH 1988 -
2010
A leading global provider of integrated self-service delivery and security
systems and transaction processing, monitoring and maintenance services,
with revenues of more than $2.7 billion, and more than 16,000 employees in
90 countries worldwide.
Senior Technical Instructor 1990 - 2010
Taught over 5,000 service technicians how to service a wide variety of
automatic teller machines, computers, and automated tablet counters,
pharmaceutical equipment.
Supported the national help desk, repair centers and field offices as
required.
Developed instructional materials.
Trained primarily at the corporate training center in North Canton, Ohio;
also taught local classes throughout the United States, in Canada, the
United Kingdom, France and Australia. Was a key person in the
international expansion of Diebold's ATM service business.
Third Party Service Product Manager 1988 - 1990
Supported Diebold's national help desk, assisting local service technicians
over the phone and when necessary going to sites throughout the country.
Aided Diebold's repair centers regarding third party equipment.
Researched sources of third party spare parts.
TRW Customer Service Division, Cleveland, OH
1974 - 1987
A now defunct third party computer service company which employed a network
of over 2000 technicians. I fixed over 17,000 pieces of computer equipment
while working there.
Customer Service Engineer 1978 - 1987
Installed and maintained a large number of cash register systems, medium
and small business computers, printers, terminals and automated teller
machines in central Indiana.
Kept customers happy by quick responses and practicing preventive
maintenance.
Remote technician in Lafayette, IN for three years. The only tech covering
four counties.
TRW Customer Service Division (continued)
Field Service Engineer 1974 - 1978
Installed and serviced cash register systems, mid sized mainframe
computers, and peripheral devices in the greater San Francisco Bay area.
Maintained very smooth running territories keeping my customers happy.
Cleaned up troubled territories and mentored newly hired technicians.
US Navy 1970 - 1974
FTG2 Petty Officer Second Class [E5]
Fire control technician on the USS Niagara Falls started as a seaman (E3)
and advancing to a second class petty officer (E5) in less than two years.
Maintained and operated the ship's gunfire control gyroscopes, computers,
directors, and radars keeping the ship always ready to fight.
Assisted the gunners' mates in maintaining the electronics on their gun
mounts.
EDUCATION
Master of Business Administration
Malone College, Canton, OH
Bachelor of Science in Microbiology
University of Oklahoma, Norman, OK
TRAINING
Basic Electricity and Electronics, US Navy A School
Numerous hardware and software courses provided by the Navy, TRW, and
Diebold relating to equipment to be maintained, taught, or to enhance
teaching and development skills.
Contact this candidate