Customer Service Engineer
Resume:
********@***.***
LaTarsha McMillan
Objective A position that will utilize my skills as a
certified nursing aide.
Qualifications
Certified Nursing Assistant
Networking Security Application
Microsoft Windows XP
Experience Microsoft Power Point, Word, Access, Outlook
EMAC computers
Citrix ICA client
Nov.2009-Current Patient Financial
Services Raleigh, NC
Patient Account Representative
Take inbound and make outbound calls
Collect and process payments for medical bills
through ecollect
File and update insurance information for patients
I have handle accounts with Memorial Hospitals in
Fl, Forum
Health Hospital in OH, Skaggs Hospital in MO, The
Med hospital
Memphis and work on their entire database for the
hospitals.
July 2008-Nov.2009 Manpower at Cisco RTP, NC
Customer Interaction Network (CIN) Agent
Listen to calls, understand the callers request and
transfer the caller to the appropriate engineer for
further assistance.
In some case I would resolve the caller request
MVP for November 2008 and April 2009
Sept.2007-June.2008 ACS Cary, NC
Customer Service Representative
Answered inbound calls in support of customer needs
Conveyed in reassuring manner step by step
instructions to resolve different issues, which
include Health and Welfare, Saving Plan and
Retirement plan.
Completed ongoing training to stay abreast of new
services and policy changes. Also used computers
extensively in querying customer accounts.
Education 2002-2006 North Carolina A&T State
Greensboro, NC
B.A., Science, Information Technology
Graduated with a 2.9
May 2010
Nursing Assistant I program at Wake Technical
College
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