Human Resources Customer Service

Objective

To join an established and reputable organization where I can contribute my

knowledge and skills to support and further the success of both the company

and their employees. I seek a long-term, professional, and challenging

position while maintaining a work/life balance.

Work Experience

Southland Industries Irvine, CA

June 2007-April 2008

Human Resource Representative/Benefits Administrator

. Managed Employee Benefits. Primary contact for employees and vendors.

Handled new employee enrollments and benefit terminations. Billing

reconciliation. Prepared and rolled out annual Open Enrollment.

. Managed leaves of absences and benefit premium payments.

. Provided HR support to all East Coast and West Coast divisions.

. Corporate Recruitment. Recruiting for all non-union positions.

Created and posted job ads, resume searches, phone screens, and

interviews. Prepared offer letters and processed pre-employment

screening.

. College Recruitment. Built relationships with targeted campuses.

Coordinated on-campus recruiting events. Represented the company at

career fairs, information sessions, and other campus or student

organization events.

. Created and maintained job descriptions and department processes and

procedures.

. Various HR projects such as annual compensation research and analysis,

employee performance evaluations, and employee benefit surveys.

. Maintained company intranet.

. Support Executive Team as needed.

Mainstay Business Solutions (formerly Onvoi Business Solutions) Irvine, CA

December 2001-June 2007

Human Resources Coordinator (2001-2003)

Human Resources Coordinator II (2003-2005)

Human Resource Representative (2005-2007)

. Employee Relations. First point of contact to clients and employees

for all HR related issues. Investigated employee concerns and

complaints. Provided HR guidance to worksite managers.

. Maintained Policies and Procedures. Collaborated with HR Director to

create and maintain employee handbooks, create and implement new, or

improve upon existing procedures.

. Supervised HR clerical staff. Led HR compliance projects such as I-9

audits.

. Payroll. Ensured timely payroll for corporate staff. Gathered

timesheets, audit, and input hours for processing.

. Processed new hires and terminations.

. Unemployment Insurance Claims Management. Created processes and

procedures for claims processing. Process claims protests, audits,

and appeals.

. Training. Provided cross-training for HR and Benefits Department.

Sample of projects included creating the unemployment claims training

manual and providing training for worksite managers.

. Acted as a consultant to clients for their staffing needs. Assistance

included creating job descriptions and recruiting, salary data

research, and turnover reports.

. Corporate Recruiting. Duties included working with hiring managers to

create and maintain job descriptions. Posted job ads, screened

resumes, and conducted phone interviews. Composed offer letters and

checked references.

. Provide support in other areas and projects as needed.

Crocker Capital Newport Beach, CA

November 2001

Accounting Assistant

. Accounts Payables.

. Account Receivables.

. Collections.

. Maintained client files.

. Various projects and administrative support as needed.

HLS Enterprise (DBA Family Seafood Market) Corona, CA

June 1996-October 2002

Assistant Manager

. Lead cashier and customer service.

. Supervised and trained staff.

. Assisted in Payroll and banking.

. Created and implemented procedures.

. Inventory and merchandising.

. Vendor contact.

Education

Bachelor of Arts in Business Administration. Concentration in Management -

Human Resources. August 2001. California State University, Fullerton.

Fullerton, California.

Skills and Highlights

. Computer experience includes MS Office applications, Sharepoint,

Darwin Payroll/HR Software, MAS90 Accounting software, JDE Accounting

and Payroll software. Internet savvy.

. Strong work ethic with the ability to work independently and as part

of a team.

. Great ability to multi-task, resourceful, self-starter.

. Ability to think pro-actively and creatively to recommend ways of

improving processes and procedures.

. Over 10 years of client servicing experience.

References

Available upon request

Contact this candidate