Manager Customer Service

* ****** ***** • Enfield, CT *****

hone 860-***-**** • E mail **********@***.***

1

Paul A. Richard

PROFESSIONAL SUMMARY

Management

I have over twenty five year’s supervisory/manager experience. Ten years in upper level management

providing leadership in the business industry. I am a confident leader with exceptional managerial skills. My

degree in business management and certificates in marketing, are highly beneficial in keeping my ideas fresh

and innovating. I have experience with managing day to day operations, with exceptional customer service

skills, along with reviewing past and current trends to meet or exceed budgeted guidelines. I have

experience working with town ordinance, inspectors, and building officials to oversee new development of

new storage facilities, which highlights my time management expertise. I have led a team of over twenty

employees to achieve all goals set forth to them. I maintain a class A CDL. I have served in the United

States Air Force for twenty years and retired with honorable discharge. I know I will make a superior member

of your team of leaders and go getters.

EXPERIENCE

Operation Manager/Branch Manager 1999 2010

Manage daily operations of drivers, service technicians and office staff

Coordinate with division/regional staff on reports, guidelines and policies

Review monthly P & L statement for budget guidelines to monitor operational expenses

Monitor product costs to maintain pricing structures within competitive market

Coordinate with engineers, town and state agencies in designing and building of new storage facility.

Monitor employee training to comply with company safety and DOT requirements

Evaluate vehicle fleet for preventive maintenance schedule and DOT regulations

Sets goals, guidelines, and standards for all employee functions

Review storage facilities daily to ensure safety standards are met or exceeded

Suggest, recommend, and implement changes where needed to improve operational productivity.

Perform monthly safety meetings to keep current on safety and DOT requirements

Monitor and schedule drivers for efficient deliveries and productivities

Set up and monitor office services

Review accounts payables for scheduled payments

Review and take aggressive action for accounts receivables

Act as quality control for all aspects of daily operations

The use of Microsoft Office 2007

Maintain a Class A CDL

1977 1998

United States Air Force

Bondable Top Secret Security clearance from USAF

Areas of location:

Eglin Air Force Base, Fort Walton Beach, FL

Osan Air Base, Republic of Korea

Francis E Warren Air Force Base, Cheyenne WY

Reese Air Force Base, Lubbock TX

Royal Air Force Base Bentwaters, United Kingdom

Robins Air Force Base, Warner Robins, GA

Manager of inventory control office and warehouses

Directly supervised personnel

Performed inspections of warehouses

Managed an annual budget

Maintained annual inventory control

Performed extensive research to correct discrepancies

Inspected items coming into receiving area for quality control

2

M anaged and Trained personnel on inventory of spare parts for equipment

Monitored the locations of property in the warehouse

Maintained computer data base for tracking of material stored

Certifier for outgoing shipments

Supervisor of delivery drivers

Monitored and scheduled drivers for on time deliveries for all shifts

Operated IBM compatible computers for various operations

Manager of a rapidly deployable communications unit

Served as point of contact to commander for communications unit

EDUCATION

Associates Degree in Business Management with marketing certificate

Quality Awareness and Leadership course

Human Resources Management course

Leadership and Management course

3

Contact this candidate