Customer Service Quality Assurance

Stephen Robert Mitchell

**** ***** *****, ***** ** 80864

719-***-**** (Cell) *****.*.********@*****.***

PROFILE:

Effective, talented leader with a broad range of business management

experience encompassing retail, manufacturing, construction, and real

estate inspection.

Self-starter Customer service MS Office

Quick learner Diligent researcher Skilled trainer

Interpersonal skills Problem solver Proficient tech writer

CAREER HISTORY:

Home Inspector Apr., 01 -

Present

AmeriSpec Home Inspections Falcon, CO

. Accurately performed over 2000 home inspections for satisfied home

buyers.

. Intimately familiar with all American Society of Home Inspectors

(ASHI) requirements, and consistently exceeded those standards when

performing inspections.

. Frequently received referrals from satisfied realtors.

Handyman/Repair Tech Dec., 99 -

Present

Steve's Maintenance Rush, CO

. Successfully completed approximately 500 warranty repairs of fitness

equipment with high customer approval.

. Multi-skilled and talented when performing all aspects of a diverse

handyman/repair business, including plumbing, electrical, carpentry,

painting, landscaping and exercise equipment.

Retail Business Owner Nov., 99 -

Mar., 05

Mitchell's Corner General Store Rush, CO

. Excelled in all aspects of small business management, including

inventory control, supervision, accounting, customer service, and

government regulations.

. Remodeled/upgraded store building in anticipation of opening store.

. Increased monthly sales by 500% in first year.

. Actively involved in supporting the community and local schools.

Stephen Robert Mitchell 719-***-**** (Cell)

*****.*.********@*****.***

______________________________________________________________________

Quality Assurance Manager Aug., 80 -

Sept., 99

Fluid Components Intl., San Marcos, CA

. Successfully authored and implemented QA Manual and supporting

procedures for a 170 employee manufacturing company.

. Effectively hired and trained all QA/QC personnel.

. Worked with all departments within company to assure smooth flow of

work.

. Started, and then spun-off, company Document Control Dept.

. Became familiar with relevant government and industry regulations,

such as 10 CFR 50 and 21, and ASME sec III, VIII and IX.

. Became DMIR for the aerospace division.

EDUCATION:

Certificate - Quality Assurance Technology, Palomar College, San Marcos CA

Diploma - Van Nuys High School, Van Nuys, CA

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