Customer Service Management
Resume:
ANTHONY P. LEVERETT
( ***** RENSSELAER ST. OAK PARK, MI [pic]**********@*****.***
Information Technology & Network
Highly qualified self-motivated, customer-focused, recent college graduate
well developed professional with extensive IT experience Incisive knowledge
of office policies and procedures, as well as staff management and
supervision initiatives Actively pursuing an IT position in an operational
environment that will effectively utilize acquired leadership skills and
abilities while allowing growth and further education in an IT field.
TECHNICAL SKILLS
o Operating System: Windows XP, Windows 2003 Server, Red Hat Linux
o Networking: LAN/WAN, TCP/IP, VPN OSI, HTTP, HTTPS, FTP, DNS, DHCP
o Databases: Proficient in use of Raisers Edge SQL database Server. SQL
Server
o Application: MS Office XP (Word, Excel, Power Point, Access), Lotus
Notes, Norton Utilities,
o Hardware: Cisco routers,
PROFILE
o Installation, configuration and management of a popular Microsoft
network server for standalone and network client computers.
o Installation, configuration and management of a Linux operating system
Focus on functions that resemble the UNIX environment. Directory and
file management, user account management and certain device management
(such as drives, printers, interface cards, etc.)
o Web services, email and FTP in a given server operating systems
environment Related security issues.
o Setup, configuration, maintenance, security and troubleshooting of
Linux servers and related services in a complex network environment.
o Network design and implementation with focus on data gathering and
analysis, needs assessment, planning, designing, testing,
implementation, documentation, in addition to actually building a
simulated network
o Wiring a computer network, including media and protocol specifications,
connection topologies, installation, testing and troubleshooting.
Professional Profile
Detroit Institute of Arts
2005-PRESENT
Support Specialist/Development
o Maintain the integrity of the donor database (Raisers Edge).
o Responsible for successful software installation and upgrades for Raisers
Edge
o Responsible for writing new queries and exports from Raisers Edge
o Responsible for overseeing a variety of inventories.
o Assist supervisors in training of Raisers Edge to employees throughout
the museum.
o Balance gifts and memberships to accounting records monthly.
Detroit institute of Arts
2003-2005
Security Officer
o Secure and patrol the interior and exterior of the museum.
o Assist in securing the safety of the artwork.
o Survey and watch over patrons, employees and artwork.
o Assist with first-aid procedures when needed.
o Assist fellow officers when needed.
Safe Management/Ford Field
2001-2002
Security Personnel
o Held accountable for scheduling for providing a safe environment for
patrons and employees.
o Provided excellent customer service.
o Provided needed security for special events.
Burns Security Services
2000-2001
Security Supervisor
o Held accountable for maintaining schedules attendance and daily functions
of team.
o Managed a team of eight officers
o Maintained log of various activities, incidents, and coverage needs for
clients.
o Reported to senior management with a variety of reports e.g. attendance,
corrective action plans, work status, and evaluations.
Education and Training
ITT TECH in Dearborn, MI
. Expected graduation 9/2010 with an Associate Degree in Information
Technology.
o Member of the National Honor Society (ITT).
o Maintained status on Honor Roll all semesters (GPA 3.0 and above)
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