Manager Customer Service
Resume:
Roger M. Thibault Jr.
*** ***** **** *** * Unit *02
Seattle, Washington 98109
********@*****.***
Life is a journey enjoy the ride!
Objective- To work in both an interesting and intellectually stimulating
environment, where I can learn and have potential to grow.
Skills
*Detail oriented* *Articulate* *Problem Solver* *Friendly and Open*
*Goal Oriented* *Professional* *Passionate* Eager to learn*
*Great motivator and leader*
+ Professional Experience +
. Lead Foreman/Partner
. Ichiban Services LLC (Home remodeling, project management) (Honolulu,
Hi) (March. 2005-August. 2010)
. Day to day operations including warehouse management and logistics.
. Responsible or our 15-20 employees, making sure that we provided the
best possible product and services for our customers.
. Coordinated all sub-contractors through all phases of our projects
from the very simple to complete restorations. Always ensuring that we
went above and beyond with our customers.
. Prepared all company documents, (payroll, safety etc.)
. Director of Operations, (Acting Manager of Logistics and Production)
The Islands Corp/Big BBQ Warehouse (Las Vegas, Nevada) (March.2003-
February.2005)
Responsible for a staff of 35 employees.
Oversaw all of the companies Logistics and shipping with both the
sales force but the Warehouse and Production staff.
Developed a company wide intra-net system to ensure better
communication amongst us but more importantly our customers.
Coordinated and assembled company safety standards and training.
. Operations Supervisor
. National Airlines (Las Vegas, Nevada) (January.2002-December.2002)
. My duties are the timely and safe distribution of passengers and
cargo, while leading a team of co-workers through the process to
ensure workplace safety and timely departures.
. Unfortunately due to financial difficulties the airline ceased all
operations.
. Customer Support
. Lowestfare.Com (October.2000-Oct.2001)
. My primary duty was to help customer with inquiries with travel needs
as well as billing questions and other company related information,
with my prior knowledge and experience I was go-to person when it came
to major problems and I enjoyed the challenge of this. After the
September 11th incidents the company chose to almost close the
operation all together and reduce the staff from almost one thousand
to just over one hundred, subsequently my department was eliminated.
. Partner/Foreman
. Boretide Drilling Inc. (July.2000-October.2000 (Wasilla, Alaska)
. I was brought on the help oversee the overall operation, from our
warehouse of supplies and equipment to employee relations.
Unfortunately a majority shareholder in the company had financial
obligations with another business and this forced the break-up and
sale of this company at which time I decided to move back to Las
Vegas.
. Lead Customer Service Agent/ Operations Supervisor
. Alaska Airlines (August.98-July.00)
. My main function was with daily flight operations and staff management
for Alaska Airlines at the McCarran International airport, I was
offered a partnership in a non-related company in Alaska and as a
result of this I decided to resign my position and move to Alaska to
accept this offer.
Additional Experience
Manager/Lead server
JFC Inc. Osaka restaurants (July.97-June.98)
Bartender/Bar Manager
Barcelona Hotel and Casino, Las Vegas (Jan. 96-April. 97)
Reservations Agent
Southwest Airlines (Sept. 94-Nov. 95)
Assistant Manager, Assistant Kitchen Manager, Bartender
Famous Restaurants (Chi's Chi's/Garcia's) (Jan. 88 to Aug. 94)
Education
West Jordan High School-Graduate 1989
Salt Lake Community College-Associate of Arts-Emphasize in Business
University of Nevada Las Vegas/Southern Nevada Community College
(Business management, personal development, architecture and art
certificates.)
Contact this candidate