Customer Service Supervisor
Resume:
*** *. ****** **** ***. *** . Visalia, CA *****
Phone 760-***-**** . E-mail ******.*****@*****.***
Stacey Eason
Summary of qualifications
Worked under the policies of the Voluntary
Protection Program (VPP)
A typing speed of 50+ words per minute
Outstanding people skills
Excellent organizational and communication skills
Advanced knowledge of current computer operating
systems
Experience in computer programming
Proven expertise implementing procedural changes
Exceptional computer knowledge and skills
Abundant office skills including phone operation,
filing, making copies, sending faxes, typing
letters, and other various office activities
Experience in preparing and conducting student and
faculty trainings in computer applications
Work experience
Jan 2007 - Dec 2009 Student Technician Program
San Bernardino, CA
Student Technician for Professional Development
Coordinator
Supervisor: Keith Castillo (May contact at
Salary: $8.75 per hour / 20 hours per week
Provided exceptional people skills and problem
solving skills.
Reviewed and developed campus safety guide.
Instructed faculty and staff while providing
technical support.
Identified technical problems within inquiries.
Briefed faculty and staff on the usage of various
software programs throughout the campus.
Executed troubleshooting abilities to provide
assistance to faculty and staff inquiries.
Coordinated and scheduled campus-wide trainings
concerning the usage of various software programs.
Trained students and faculty in computer
applications such as Microsoft Word, PowerPoint,
Access, and the CMS Blackboard.
Monitored and distribute software to campus
department technicians.
Developed and maintained the usage of an Access
Database to record distributed software.
Analyzed, coordinated and performed work necessary
to plan, design, develop, document, test,
integrate, maintain, procure, and enhance hardware
and software systems in accordance to CSUSB
standards.
Provided input in personnel performances and task
assignment for personnel within the task team as
well as personnel within other teams.
Responsible for the installation, testing,
operation, troubleshooting and maintenance of
hardware and software systems in office.
Consulted with customers to refine functional
requirements and translate functional requirements
into technical specifications.
Installed, configured, and maintained the operating
systems environment including systems servers and
operating systems software on which applications
programs run.
Developed and administered databases used to store
and retrieve data and develop standards for the
handling of data.
Provided technical support to customers who need
advice, assistance, and training in applying
hardware and software systems.
10/01/2008 - 05/20/2009 Mimi's Caf
San Bernardino, CA
Host/Food Carrier
Supervisor: George Garner (May Contact at
Salary: $8.00 per hour/ 10+ hours per week
Provided excellent customer service by greeting and
welcoming guests into the restaurant.
Organized the waiting list into a user-friendly
format for call-ahead and walk-in guests.
Cleaned and organized the lobby multiple times a
day including cleaning lobby tables, organizing
chairs, providing coffee and snacks, picking up
trash, sweeping floors, cleaning restrooms, and
other such duties.
Showed guests to their table while verifying
satisfaction and communicating the specialties of
the day.
Maintained continuous guest satisfaction by
providing requested side dishes.
Added the finishing toppings and/or needed sides to
dishes after prepared by the cook.
Walked finished food from kitchen to guest tables
and verified satisfaction from guests.
Prepared children menus ahead of time to ensure
quick menu gathering and seating.
Answered telephone calls and provided needed
information about the restaurant.
Recorded restaurant reservations over the telephone
and in person.
Summer 2008 Marine Corps Logistics Base
Barstow, CA
Communication Division Clerk
Supervisor: Susan Lewis (May contact at
Salary: $13.00 per hour / 40 hours per week
Organized software into a user-friendly system that
allowed staff to execute their duties more
efficiently.
Incorporated strong communication skills to
maintain the Emergency Contact database.
Supervised and assisted the Director and IT
Supervisor in formulating the coordination of
various projects.
Reviewed and collected sensitive information
regarding staff employment.
Provided regular assistance when delivering
documents to officers on base.
Incorporated communication skills while traveling
throughout the facility to screen the upgrading
status on staff computers.
Summer 2007 Marine Corps Logistics Base
Barstow, CA
Education Clerk
Supervisor: Francis Villeme (May contact at 760
577- 6118)
Salary: $12.50 per hour / 40 hours per week
Incorporated supervision skills while administering
and proctoring tests to service members
Developed and maintained a user-friendly database
for login/logout usage by public through the usage
of Microsoft Access.
Executed troubleshooting skills while configuring
the fax machines, printers, and scanners for the
base IT staff members.
Provided helpful information concerning college
degrees, scholastic careers, prospective colleges
to attend, etc. to servicemen.
Maintained strong supervision skills while the
librarian was absent from the library.
Displayed excellent communication and people
skills.
04/2007 - 12/2007 Student Technician Program
San Bernardino, CA
Student Technician in STSC, SILC and Media Services
Supervisor: Sherwin Smith (May contact at
Salary: $8.00 per hour / 20 hours per week
Delivered 'Smart Carts' and other technological
devices (televisions, VCR, video recorders) to
classrooms.
Provided special services to classrooms and faculty
with technical problems.
Assembled Coyote One Cards (identification cards)
and other various badges for students/faculty.
Identified pre-developed Coyote One Cards
(identification cards) for continuous students.
Provided telephone assistance for all faculty and
student questions.
Maintained records by entering in information
concerning media equipment.
Presented book-keeping skills in the office through
filing media equipment request forms.
Provided leadership skills while supervising the
Computer lab.
Assisted students with troubleshooting any
technical problems while working in the Computer
Lab.
Created and maintained student accounts for use in
the Computer Lab.
Provided technical support to students who needed
advice, assistance, and training in applying
hardware and software systems.
01/1999 - 06/2006 Dancetime Studio
Victorville, CA
Dance Teacher/ Teacher Assistant
Supervisor: Jaime Wiseman (May contact at (760)
241-8277)
Salary: $7.00 per hour / 10 hours per week
Supervise students of various ethnic and cultural
backgrounds within the classroom.
Create dance lesson plans to stimulate the minds of
students present in the classroom.
Adapt dance lesson plans to fit the needs of the
students.
Assisted other workers with telephone operation,
money handling, answering questions, maintaining
and organizing classrooms.
Assisted students to full comprehension of all
material present in the dance lesson plan.
Develop new strategies and methods to grab the
attention and interest of students, helping them
more relate to the content of the dance lesson
plan.
Initiate the leader role in a classroom.
Lead and inspire students using modeling
techniques.
Education
09/2003 - 12/2009 California State University
San Bernardino
San Bernardino, CA
Bachelors of Arts - Computer Systems
Minor - Information Management
09/1999 - 06/2003 Serrano High School Phelan, CA
High School Diploma
Graduated with Honors
Attended Advanced Placement classes
Computer Skills
Exceptional typing speed of over 50 words per
minute
Extensive experience in Microsoft Excel, Outlook,
Word, and Access office applications
Experienced in Linux, Windows 7, Windows Vista,
Windows XP, Windows 98, Windows 95 Workstation, and
Mac operating systems
Limited experience with various programming
languages such as: Microsoft Visual Basic, C++,
HTML, Assembly, CSS, and JavaScript
Excellent trouble-shooting skills
Certification
USMC Computer Security Awareness
Completed 6/16/2008
DoD Information Assurance Awareness
Version 6.0
Completed 6/16/2008
Personal Identifiable Information (PII) Stand Down
Completed 8/4/2008
AT Level I Awareness
Completed 8/6/2008
DoD Information Assurance Awareness
Version 5.0/February 2007
Completed 6/28/2007
Occupational Safety and Health Administration
(OSHA)
Completed 7/26/2007
References Available upon Request
Contact this candidate