Customer Service Manager

William J Carmen Jr.

** ****** **** *****, ** ***73

727-***-**** Home

727-***-**** Cell

727-***-**** Fax

E-Mail **********@*****.***

March 2010- July 2010 U.S. Census United States Department of

Commerce

* Enumerator

* Door to Door in person interviews

September 2008- November 2009 Gaspar's Treasures

Largo Fl

Store Manager

* Day to Day store operation

* Build displays Completed price changes, claims, and layout

changes (modular)

* Customer Service, problem solving

* Employee scheduling

* Supervised 6 to 8 sales associates depending on time of year

June 2006 - July 2008 Orlando Novelties

Orlando, Fl

Store Manager

* Day to Day store operation

* Work with Party City Gm's as company was purchased by Party City

* Set New Store design and supervise reset

* Supervised 16 to 20 sales associates

*

January 2006 - July 2008 Walt Disney World

Orlando, Fl

Customer Service Rep-Part Time

* Worked in the Magic Kingdom in Guest relations

* Took care of complaints from guests

* Assisted in guest scheduling - make sure guests get to their

events on time

May 2002- May 2006 Home Depot

Largo/ St Cloud, Fl

Sales/Dept Head

* Worked in Hardware, Lumber, Tool Rental and Plumbing

* Was a "Floater" due to my vast knowledge on most of the products

in the store, customer service

* Was Department 2nd Asst in St Cloud

* Did multiple resets in several stores

* Built over 100 hands on store displays showing uses for products

* Was given 9 customer service awards and was employee of the

month once for my work in New Orleans after Katrina

February 1990- May 2002 Tail Fin Cabinets

Port Richey, Fl

Owner

* Designed built and installed over 120 custom kitchens and 90

bathroom remodels

* Supervised 3 - 2 man crews from demolition to completion

* Did employee payroll and permitting

* Supervised 6 to 10 craftsman

1983 - 1990 Artistic Construction Com. Pearl

River, NY

Owner

* Designed and built Custom Decks, Kitchens and Bathrooms

* Prepared work schedules Payroll

* Maintained work schedules and keep crews on deadlines

January 1977- December 1983 City of New York Bronx,

New York

Fire Fighter 1st Class

* Was Fireman in South Bronx

* Was 3rd man on ladder company

* Attended NYC Fire Collage

* Have degree in Arson investigation, Officer Training and Water

Hydraulics

Contact this candidate