Customer Service Manager
Resume:
Shannon M. Eggleston
Cheverly, MD 20785
*********.****@*****.***
Objective
To obtain a challenging position which will allow me to further utilize my
existing skills and enable me to acquire new abilities.
Education
Bachelor of Science in Business Administration with a concentration in
Marketing
Bowie State University, Bowie, MD May 2009
Profile
. Enthusiastic, resourceful, and trainable recent graduate with an
academic background in business and marketing and work experience in
management as a retail manager.
. Offer old-fashioned work-ethic and excellent prioritization abilities
developed through balancing of rigorous academic and employment
objectives throughout high school and college years.
. Professionally committed and responsible. Successfully handle a wide
range of functions using a combination of creative, organizational,
and writing skills.
. Maintain focus under deadline and pressure conditions. Meet challenges
head-on and always find a way to effectively complete multiple
assignments and tasks.
. Disciplined, self-confident with a strong sense of integrity.
Experience
2006-2010
Assistant Manager
Cache, Annapolis, MD
. Train part-time and full-time employees.
. Assist in the Visual Presentation of store products.
. Ensure that all customers receive positive attention and quality
service.
. Mediate customer disputes when they occur.
. Work heartily to ensure sales goals are met.
. Provide management with marketing ideas to increase store revenue.
2003-2006
Shift Manager
Aldo Shoes, Annapolis, MD
. Initially hired as a sales representative with the primary duty of
providing quality customer service.
. Promoted rapidly to Shift Manager
. Worked with other store employees to promote team work.
. Provided training to personnel on sales techniques, store policies and
procedures.
Summer 2004 and Summer 2005 (May-August)
Summer Intern
Central Intelligence Agency, McLean, VA
. Provided administrative support for the division such as answering
telephones, assisting visitors, and customer service related
activities.
. Edited correspondence and memoranda.
. Coordinated meetings, appointments, events and other similar
activities for supervisors.
. Sorted and distributed incoming and outgoing mail.
. Trained office mate on Microsoft Excel procedures.
. Performed office related tasks as requested.
Skills
. Excellent interpersonal skills, office etiquette and phone manners.
. Software: All Windows operating systems, Microsoft Word, WordPerfect
and Excel.
. Remarkable word processing and data entry skills.
. Strong organization and analytical skills
. Immense ability to schedule appointments and maintain calendars.
. Strong ability to communicate effectively, both orally and written.
. In-depth receptionist skills
. Excellent ability to make administrative/procedural decisions and
judgment.
. Strong ability to compose and edit already written materials.
References upon request
Contact this candidate