Customer Service Medical Assistant

**** *. ******** **.

apt.****

Phoenix, Arizona

85044

Phone: (702) 533

8019

*********@*****.**

m

Diamond S. Kelly

Objective Seeking a position in a professional organization that will utilize my skills,

experience, knowledge and offer responsibility to learn and grow in a

challenging environment

Experience

May 2010- July 2010 McKesson Healthcare Scottsdale, AZ

Customer Service Representative

Showed excellent customer service and data entry skills. Help families

with any concerns that they may have concerning the healthcare program

that they were on. Became a good listener and found the correct

solutions too many if all of your there problems. Communicating 100%

over the phone.

March 2008 – January 2010 Lil World Preschool Daycare Phoenix,

AZ

Front Desk Receptionist/ Assistant Director

Working one on one with parents and kids to get new kids enrolled. I

was responsible for making the center run correctly so when tours

were done it showed the safe, fun, and educational environment that

Lil World Preschool Daycare stood for. I made it a place where parents

wanted their kids to attend as well as the kids wanted to come.

June 2009- July 2009 Tele- Tech Tempe, AZ

Inbound Customer Service Representative

Help families with any concerns that they may have concerning the digital

transition. Became a good listener and found the correct solutions too

many if all of your there problems. Communicating 100% over the phone.

April 2007- March 2008 World Financial Group Phoenix, AZ

Receptionist/Customer Services Representative

Help families with any concerns they may have, collecting on any past

due premiums and overall being a good listener to find correct solutions

that work best for the client, but also the company. Communicating 100%

over phone.

December 2005- April 2007 UNSOM Kids Healthcare/ Lied Clinic Las

Vegas, NV

Medical Assistant

Greet, assits, and interview patients parents or legal/ acting guardian.

File paperwork, lab slips, schedule follow-ups as well as

appointments in general, and insurance information into medical charts

and/or computer. In addition collect co payments, past due payments

and mail out billing statements. Working hand and hand with the

doctors. Review patients’ current and past medical history, as well as

check vital signs and get patient ready to see the physician.

Education August 2006- December 2008 Southern Utah University Cedar City, UT

A.A Degree in Sociology

August 2004- June 2006 Area Technical Trade Center Las Vegas, NV

Certified Medical Assistant

August 2003- June 2006 Cheyenne High School Las Vegas, NV

High School Diploma

Qualifications

During the course of ongoing education I have taken several classes in

which as enhanced my level of communication with others. The classes

have also enabled me to express myself in a professional matter

regarding both personal and business life. I am also strong in managing

stressful situations, problem solving ability’s, goal setting, motivation, and

very success driven. I have also taken numbers of computer and typing

courses. This in which has strengthened my knowledge in Microsoft

Word, Access, and Excel. All in all I have great customer service,

communication, and leadership skills.

Reference Johnathon Melvin: 480-***-****

Carolyn King: 702-***-****

Terry Harden 702-***-****

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