Customer Service Sales

Ralph Moody

**** ***** **

Los Angeles, Ca ****5

Guest Services / Availability Open

To whom it may concern:

Staples Center requires a high-energy customer service representatives with

a no-excuses attitude and is up to any task, then I'm the person you're

seeking. My qualifications and experience will enable me to fulfill your

expectations.

I am particularly interested in a position with Staples Center because of

my background in restaurant customer service. I am also a regular customer

and love the food and service. Recent examples of my work are included in

the attached resume.

I am interested in interviewing with you or one of your associates. I can

be reached at my mobile phone number, 818-***-****, to arrange for an

interview at a mutually convenient time.

Sincerely,

Ralph Moody

RalphMoody

2644 Arvia St. Los Angeles, Ca. 90065

*****-*.*****@**********.***

Cellular 818-***-****

Summary

Over 6 years of experience in a fast-paced, high volume restaurant

industry. Consistently increase sales and guest counts. Experienced in

conducting end-of-day procedures including counting petty cash, gift

certificates, preparing and making bank deposits. Proficient in overseeing

daily operations including sales, labor and staffing, and targeted dollars,

thereby increasing profitability.

Areas of Expertise

Promoted higher quality liqueurs and specialty drinks to increase average

sale per customer. Continually improved client-relation skills, resulting

in the ability to provide individual clients with appropriate suggestions

and recommendations. Delivered personal attention to customers to ensure

high level of satisfaction, to generate repeat clientele, and to encourage

word of mouth referrals.

Work Experience

Plate38 Pasadena, Ca

April 2009-Presently Employed

Server Batista

Described menu items/ daily specials in detail and provide

recommendations when requested.

handled cash, bussed tables and input orders.

Prepared various coffee orders effectively and accurately. Wide knowledge

in coffee.

Porto Alegre Brazilian Cuisine

2007 to 2008

Server/ Team leader

Delegated with giving dining service during lunch and dinner

Successfully handled, monitored and controlled whole dining operations.

Forged well-built relationships with the customers, staff members, guests

and team organizers.

Outstanding client understanding and commended for developing restaurant

ambiance

P.F. Chang's China Bistro, Scottsdale,

AZ 2004 to 2007

Server

Verify patrons' identification to make sure that they meet min age needs

for use of alcoholic beverages.

Confirm with customers to make sure that they are enjoying food and take

action to correct any troubles.

Attend customers to their tables.

Explain neatly how different menu items are made, describing the cooking

methods and ingredients.

Tell customers of daily special items.

Frank and Lupes Old Mexico, Scottsdale, AZ

2003 to 2007

Server/Team leader

Provide excellent patron experiences through phenomenal customer service,

evidence by high number of regular patrons requesting to sit in my section.

Consistently exceeded sales goals by effectively managing sections and

multi-tasking.

thorough knowledge of restaurant systems and procedures.

Developed process to efficiently deliver food to tables, which was later

implemented by management.

Recognized as "Lead Server" which includes mentoring and training new

servers, as well as accounting foe all wait staff sales and receipts at

least three

shifts a week.

Educational Background

The Los Angeles Recording School

Associates in science, Recording and engineering.

Degree currently in progress.

Additional Skills

Training of restaurant staff.

Quality assurance.

Fluent in Spanish and English.

Extensive knowledge of wines, beers and mixed drinks.

Contact this candidate