Years Experience Engineer

**** ****** **.

Cordova, Tennessee *****

Phone 901-***-****

**********@*****.***

Thomas B. Spencer

OBJECTIVE

To advance as a systems engineer, by assuming new responsibilities in a

rapidly changing technical environment. Maintain a secure and reliable

networked environment. Provide a strong foundation to build on for future

growth and opportunities within the IT field.

EDUCATION

1999-2003 University of Memphis, Memphis, TN

BBA in Management Information Systems

Oct 2008 - Present Union University, Germantown, TN

Masters of Business Administration

Microsoft Certified Professional (MCP)

Active Directory training Certification

Virtual Center Professional Training certificate

WORK EXPERIENCE

2005-present, Hilton Hotels corp., Memphis, TN: NT Systems Administrator

. Provide design and solutions for new and existing products and

infrastructure support.

. Design and implement disaster recovery documentation for an

offsite recovery.

. Provide Audit compliance with system updates, virus protection

and sever security.

. Communicate between business and customers to satisfy SLA's and

expectations.

. Maintain contracts and technical accounts with IBM, Compaq,

Unisys and Dell.

. Network monitoring and troubleshooting with Smarts and Log Logic

. Responsible for training new employees on infrastructure

monitoring and functionality.

. Maintain three Virtual Center environments including server

moves, builds and backups.

2003-2005, Hilton Hotels corp., Memphis, TN: NT Coverage specialist

. 24-7 coverage support for server maintenance and trouble

shooting.

. 4 years of experience supporting over 350 Windows NT/2000/2003

Servers with more than 5000 users.

. 4 years experience with a PeopleSoft environment and Unicenter

job management.

. 4 years experience with Critix MetaFrame account and server

management.

. Maintain and create user accounts, groups and policies within

Active Directory

. Support for windows infrastructure including IIS, TCP/IP, DNS,

DHCP, and Exchange.

. OS installation and support for windows 2000 & 2003 servers.

. Work effectively within a team environment to assure a reliable

network for future business growth.

2002-2003 Hilton Hotels Corp., Memphis, TN: Computer Operator

Duties include: Provide technical assistance for over 2000 hotels,

reporting system problems and providing proper escalation and

documentation for product owners during emergency system outages.

2000-2002 Pomeroy Co., Memphis, TN: Site Technician

Duties include: installation of fiber optics, telephone and computer

lines. Install and setup computer networks in over 20 locations.

TECHNICAL EXPERTISE

Operating Systems: MS-DOS, Windows NT4.0, XP, 2000/2003Server

Infrastructure: LDAP, AD, VMware, Exchange, Legato, ISA and Microsoft load

balancing, Veritas clustering.

Hardware: Compaq/HP, Dell, IBM, AS400, UNISYS

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