Customer Service Quality Assurance

Chau Thanh Kha

***** ********* ** ****** ? Miami, FL 33165 ? *******@*****.*** ? 305-494-

**** *********** ********** **********

Solutions-oriented IT Specialist with notable success in a broad range of

IT issues.

. Over 10 years worth of experience with desktop computer hardware.

Posses a thorough understanding of PC maintenance, troubleshooting

and upgrade procedures.

. Excellent project management skills. Adept at developing written

documentation and effective solutions for project management success.

. Hands-on experience with server and network management. Experience

with all facets of technology hardware including cables, patch panels

and routers.

. Outstanding customer service skills. Hard working and goal oriented.

Core Competencies: Network & Systems Security; Hardware troubleshooting;

Server management; hardware setups and spy ware and virus removal.

* Platforms: Microsoft Windows operating systems- 95 to 7.

* Networking: TCP/IP, Ethernet, VPN

* Software: Norton Ghost, Virus protection utilities, Microsoft Office

Suite (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint,

Microsoft Access, and Microsoft Outlook and Microsoft FrontPage). Backup

software.

Professional Experience

All Interior Supply: Hialeah, FL 2006-2008

IT Specialist

Identifying computer-user problems and coordinating to resolve them.

Installing, configuring and monitoring local and wide-area networks,

hardware and software. Compiling, entering and processing information.

Providing customer and network administration services such as passwords,

electronic mail accounts, security and troubleshooting.

DecoDenim.com: Miami, FL 2002 - 2006

Desktop Support

Troubleshoot Dell computers. Maintained Microsoft Exchange server and

services all computers/servers for company. Operated and helped design the

company website www.DecoDenim.com. Responsible for data entry of all

seasonal changes to online inventory.

Alienware.com: Miami, FL 2001 - 2002

Computer Assembly and Integrator (temp)

Overall duties included building high quality multimedia/gaming machines

and installing operating system software. Engaged in quality assurance and

inspections on new machines.

Education and Credentials

. Bachelor of Science Degree in Management Information Systems (MIS)

Florida International University - Miami, FL 1998-2002

. Associates in Arts Degree in Business

Miami Dade Community College - Miami, FL 1995-1998

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