Training Manager

SENIOR LEARNING CONSULTANT

As a Senior Learning Consultant, I am experienced in all phases of applying

instructional systems design/HPI processes to analysis and resolution of

business information/training needs and performance improvement. I have

extensive experience in the customer service and sales arena, including

call centers, scientific and technical sales! I offer a strong focus on end-

users, on performance-based analysis and design, and in helping all types

and levels of learners reach their highest performance levels. I have

experience across all types of cross-matrixed organizations, using the

ADDIE model and driving for improved training metrics and business

performance!

ACHIEVEMENTS

* I instituted a total curriculum and course redesign based on analysis of

current job requirements, and introduced a full performance-based training

design and assessment model Coop-wide for all front and back office staff,

reducing training time to competence across all job functions.

* Designed and introduced new courses for practicing orthopedic surgeons on

the latest surgical procedures using extensive video recording of patient

evaluation, testing, surgeries and rehabilitation that exceeded user demand

by over 100%.

* Accomplished in job analysis techniques such as DACUM, successful in

"cloning" the most productive skills of high achievers and converting those

into training objects for others to model.

EXPERIENCE

Sr. Learning Consultant 6/09 - present D Hill Consultants

Renton, WA

Consulting services for all types of training/performance-based analysis,

design and development.

Instructional Designer 03/09-06/09 Aquent/Microsoft

Redmond, WA

Contract Instructional systems design and development of various sales and

marketing training, online and ILT.

Instructional Systems Design Consultant 8/08- 2/09 Clarity

Consulting Denver, CO

Provide training design consultation and development oversight for a

startup health insurance assistance group in designing and building

training for their customer care call center for large clients, over 15000

employees. Also provide systems analysis and design for training

environment data usage, and lead design team of other ISDs. This includes

customer relations modeling, CRM, Telephony, New Hire training design &

Development-HIPAA, PHI, CSR Tools, etc.

Instructional Designer 12/07-7/08 Jeppesen

Englewood, CO

Instructional systems design and development of online flight courses, and

process model revision for the entire group.

Learning Consultant 7/07-12/07 Aquent

Seattle, WA

Contract Instructional Designer working for companies such as Safeco and T-

Mobile. Worked on designing training materials, worked with stakeholders

and SMEs in gathering content, and developed prototypes of courses, change

management, etc.

Sales, Marketing and Services Group Readiness Manager 11/05 - 8/07

Microsoft Corp Redmond, WA

Provided learning consultation and direction for the Microsoft Sales,

Marketing and Services field sales staff and corporate management.

Performed task and job analysis, helped define role competencies/learning

maps, and identify ways to help these job roles reach their peak readiness

through content design and delivery options. Developed the instructional

strategy guidelines and implementation of the online assessment model,

including Kirkpatrick L4-L1 assessments. This included design and deliver

of assessment building training for non-training professionals, and

inclusion of training socialization model.

Content Developer 3/05-7/05 Volt Services at Microsoft Redmond,

WA

Assigned at Microsoft as a SCORM-compliant elearning content developer for

Database, DevTools and Internet for the Sales, Marketing and Services Group

working with SMEs. Revised and developed processes to speed online course

production by 90% while increasing quality in knowledge products. Extensive

experience managing knowledge/content projects.

Manager, Training & Education 5/04-3/05 Group Health Cooperative, CBO

Tukwila, WA

Responsible for the analysis, design and development of training for all

front and back office staff and management within the coop, resulting in a

total redesign of the role curricula and a reduction in training time for

these roles. Coached team of seven classroom trainers, three Instructional

Systems Designers, and an Administrative Specialist. This includes full

Train-The-Trainer responsibilities.

Learning Consultant/Instructional Systems Designer 5/01-3/05 DH

Consulting

As a Learning Consultant, provided services below to clients including

Intuit Inc., Argent Mortgage of Orange Co, Sunquest Information Systems,

Microsoft, in either a consultant and/or full-time role:

* By introducing a new course design process (ADDIE) to Intuit, I was able

to decrease development time for new courses on CRM tools and new products,

while increasing user response and cross-team satisfaction. Provided

training and mentoring for new Instructional Designers.

* Providing Excellence in Learning Design consulting to clients such as

Microsoft with a "How to design content, for SMEs" and a rush new hire

training course.

* Designed and implemented a new training business model that fit across

the entire company and was rapidly accepted as the company training model.

Designed and implemented first successful online training project for the

organization. Restored trust in the training system, increasing morale.

Sr. Instructional Designer 2/00-5/01 Microsoft Corporation

Redmond, WA

Performed needs analysis/design and courseware development (including media

design) working with a variety of subject-matter experts and product

development teams on courses supporting Sharepoint, .NET, etc.

Information Architect '99-'00 USWEB/CKS (MarchFIRST)

Kirkland, WA

Performed information architecture analysis and design on websites for

clients such as Freightliner, Starbucks and Microsoft.

Design Lead '99 Oracle Corporation Kirkland, WA

Worked directly with both vertical and horizontal business unit

stakeholders, subject matter experts and project management teams in the

analysis and design of training to meet internal and external customer

training needs.

Contract Consulting Instructional Designer '96 to '99 S&T OnSite

Kirkland, WA

Performed needs analysis/design and courseware development (including media

design) working with a variety of subject-matter experts and product

development teams, including internal clients such as Systems Engineers and

MSN, to external clients such as third-party call center staff. Built

online courses on new OS NT4.0 for world-wide use.

Supervisor/Lead Instructional Designer '94 to '96 HSCER U of W,

Seattle, WA

Team Lead/Supervisor for both the internal and freelance staff responsible

for the design and development of training and communications programs to

meet the school of medicine health sciences and external state government

client needs.

Manager, Educational Products Development '91 to '94 The American Academy

Of Orthopedic Surgeons, Rosemont, IL

Responsible for needs analysis, design, development and marketing of all

new electronic media products for purchase by Orthopedic Surgeons and

members. Increased sales of educational materials by 100%. Supervised FT

staff of 2, plus vendors.

PRIOR POSITIONS

Communications Consultant, DAHill & Associates - 4 yrs

Manager, AV Communications/Marketing-Creative Services, Ross Labs, Division

of Abbott Labs - 10 yrs

Manager, Training/Internal Communications in HR, Ross Labs, Division of

Abbott Labs - 3 yrs

EDUCATION

MA, Instructional Systems Design The Ohio State University, Columbus, Ohio

BS, Speech Education/Radio-TV The Ohio State University, Columbus, Ohio

ADDITIONAL SKILLS

MS Office Suite, ADDIE, Visio, PaintShop Pro, HTML, DreamWeaver, HTML Help,

PhotoShop, Authorware, ToolBook II, TenCore, JavaScript, VBScript, WinHelp,

FrontPage, HomeSite, Camtasia Studio, SoundForge, Sony Movie Studio, ACID

Music Studio, SharePoint, Live Meeting, Captivate, Questionmark Perception,

Articulate, Lectora Publisher, Documentum, Sum Total, Ole Imagen.

AWARDS FROM

The John Muir Medical Media Festival, The Health Sciences Communications

Association, The American Nursing Association, The National Education

Association, The Information Film Producers of America, and The Chicago

International Film/Media Festival.

ASSOCIATIONS WORKED WITH

The American Academy of Orthopedic Surgeons, The American Academy of

Pediatrics, The American Nursing Association, The American Dietetic

Association, and The Ohio Optometric Association.

KEYWORDS:

Needs analysis, needs assessment, evaluation, assessment, Kirkpatrick,

instructional design, learning objectives, task-based, performance-based,

instructional systems design, ASTD, ADDIE, ADKAR, online, e-learning, CBT,

WBT, Web, user interface, end users, HTML, LMS, LCMS, Human Performance

Improvement (HPI, HPT), ISPI, reusable learning objects, learning objects,

sharable content objects, knowledge objects, SCORM, instructional

technology, courseware, educational technology, IBSTPI, HIPAA, PHI,

performance improvement tools, DACUM (Developing A CurriculUM), Job

Analysis, task analysis, Microsoft Solutions Framework - MSF, Microsoft

Operations Framework - MOF, IEEE, AICC, CERT-Community Emergency Response

Team (Volunteer).

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