Customer Service Sales

Cherelle A. Walker Customer Service & Support Specialist

Offering an award winning track record of customer care excellence

Moreno Valley, CA 92553 within high volume environments that include…

Home: 951-***-**** Retail Care Centers Customer Service Desk

Cell: Same as Home Key Skills

World Class Customer Inbound/Outbound

*************@*****.**

Service Calls

m

Problem Solving Account Management

Career Snapshot

Up Selling/Sales Support Complaint Handling

Three years of

commended performance

Customer Order Fulfillment Cash Handling

in key customer service

Data Entry Collections

and support roles.

Professional Experience

Expert in customer

care/communications,

HOME INSTEAD Customer Support Engineer, 2009 to

problem solving,

Riverside, CA 2009

relationship building and

user training and support. WIS Moreno Valley, CA

MS Office Programs Store Inventory Specialist, 2008 to 2009

Awards ROSS DISTRUBUTION

Moreno Valley, CA

“Top Performer” Award, Customer Order Specialist, 2006 to 2007

2004, 2005

JC PENNEY Moreno

Valley, CA

Four Time “Employee of

Customer Service Rep, 2005 to 2005

the Month,” 2004 to 2005

BLOCKBUSTER

“Service Star” Awards, in

Moreno Valley, CA

Customer Service Specialist, 2004 to

2004

2005

Computer Skills

Provided telephone, and face to face customer service/support within

Word, PowerPoint, and high volume retail stores and busy retail customer service desks and

Outlook. care centers.

Mission Statement Performance Review Excerpts

Strive to exceed customer/ “…For the second year in a row, Cherelle has been the top performer

employer expectations by on my team…exceeded her sales goals by 15 excellent

delivering second to none communication, technical support and troubleshooting skills…excels

service. Maintain customer in working independently in a fast paced environment…has become

centricity in all initiatives my #1 trainer of new hires…” (2004 Performance Review,

and interactions, always Blockbuster.)

putting the customer first.

“…Cherelle exemplifies excellent customer service…consistently

thinks outside the box and finds creative ways to solve customer

problems…Identifies opportunities to increase customer retention and

satisfaction through the use of up/cross selling strategies and

excellent communication skills…well organized, with the ability to

multitask and prioritize workload…documents in detail all interactions

with customers…” (2004 Paula Clark.)

“…Our guests routinely rave about the above and beyond service

and personalized attention they receive from Chris…highly

resourceful…a consummate customer service professional…” (2005

Performance Review, Blockbuster.)

Education

RIVERSIDE COMMUNITY COLLEGE 2009 TO PRESENT

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