Customer Service Sales

RICHARD J. DOLISCA

**** *********** *** ********, ** 112**-***-*** 5897 *********@*****.***

A highly motivated professional with experience in performing general office clerical duties and

providing support service for administrative functions

Core professional competencies include:

Excellent customer relations abilities Peer mediation/Youth management skills

Strategic thinking / business development Dynamic project management skills

Creative skills with the ability to think Computer technical support skills

outside of the box

EDUCATION

Bachelor of Science in Psychology

Morgan State University, Baltimore, Maryland 5/06

EXPERIENCE AND QUALIFICATIONS SUMMARY

An experienced individual, ready to contribute to your organization the following:

Skill Sets

•Exceptional team building, motivational skills with all levels of associates, and conflict resolution

negotiation skills.

•Dedicated, focused and able to prioritize, multi tasks and follow through to achieve project goals.

•Proficient in Microsoft Excel, Word, Outlook, PowerPoint and Adobe PhotoShop.

Administrative

•Created and maintained procedures, which now serve as guidelines to resolve challenging project

issues. Make independent and logical decisions and / or recommendations.

•Ensured open lines of communication and deadlines through execution of dated correspondence.

Verified accuracy of data, complied spreadsheets by combining data from various systems.

Marketing and Sales

•Maximized business growth and membership activity by generating new leads through grass roots

marketing efforts using a consultative sales process.

•Continuously exceeded annual benchmarks in new business enrollments and revenue.

•Worked closely with colleagues to constantly improve lead quality and sales conversion.

Management and Supervision

•Planned numerous extracurricular activities, including tournaments, coordinated transportation

and chaperoned children on off site trips

•Balanced whole, small and individual group instructions too accommodate various age groups

•Mediated students with adjustments dilemmas and met with parents

EMPLOYMENT HISTORY

Enumerator, U.S. Census 4/10 8/10

Customer Service Representative, SEIU, New York, NY 5/09

-11/09

Office Assistant, Alyvon Realty Corp, Brooklyn, NY 11/07 8/08

Counselor/Mentor, Emmanuel Baptist Church, Brooklyn, NY 5/07 9/07

Legal Administrative Support, MMC/Williams Lea, New York, NY 1/07 4/07

Tech Support, Morgan State University, Baltimore, MD 5/05 12/05

References Available Upon Request

Contact this candidate