Manager Project

Eddie C. Day

** ****** ****

Ringgold, Georgia **736

423-***-****

*********@*****.***

SUMMARY: Operations Manager with 20 years experience, including ten

years of hospitality industry, ten years in allied health.

Additional skills and experience in computer technology. Major

strengths include problem-solving, analysis, implementing

solutions, and communicating vertically within the organization

and externally with customers. A dependable, computer literate,

thorough, and well-organized planner.

PROFESSIONAL EXPERIENCE

SPI April 2005 - Present

Project Manager / Implementation - US Healthcare - Medical Transcription

. Implementation of all new and renewal business and internal

projects as assigned. Maintain client confidence and serve as the

single point of contact.

. Drive internal and offshore teams to achieve deliverables,

milestones, and maintain project schedule.

. Scope assessment, develop project plans, resource planning,

status tracking, reporting, stakeholder meetings/updates, and

monitor timelines

. Analyze workflow for potential productivity and cost improvements

. Multiple project responsibilities with simultaneous delivery

dates

. Establish and maintain customer and matrix partner relationships

. Software design improvement, test new software builds, regression

testing

CIGNA HEALTHCARE February 2001 - April 2005

Operations Manager - Provider Data Operations

. Manage, evaluate, and maintain leased provider network-Private

Healthcare Systems:

Team consisted of sixty non exempt data technicians and four exempt

supervisors. Responsibilities:

. Data quality - define and build in-line processes to ensure

accuracy of data load

. Data load plan development and capacity planning.

. Budgetary, Staffing, and Personnel management.

. Process improvement - continuous development and management.

. Partnering and relationship-building across matrix lines.

. Managing all aspects of contract loading, problem resolution and

relationship management

. Project lead for automation improvements

. Directed a team of Business Analysts, and Consultants to scope

and access data fallout, error code trends, and make

recommendations for programming changes that improved automated

data load by 5%.

. Workgroup Facilitator - (Six Sigma group) Workflow and work stream

re-design, process documentation, training, delivery, and

measurement

Brinker International 1998 - 2001

General Manager - Hixson, TN

. Chili's Restaurant Manager- Operations of certified training

facility. Responsible for all operations, including ordering,

inventory, training, budgets, P&L, and sales building. Annual

sales volume of 3.5 million.

. Achieved regional high volume award during sales building contest

. Reduced operating costs by 7% through scheduling, planning, and

inventory controls

. Maintained a top three ranking in the Eastern region.

Postec 1996 - 1998

Territory Manager - Marietta, GA

. Responsible to develop Chattanooga area MICROS Point of Sale

technology.

. Established maintenance contracts with current MICROS merchants

. Held trade show demonstrations, serviced local corporate accounts

. Improved service level ratings by 44%

Black-eyed Pea 1992 - 1996

General Manager

. Produced new store opening budgets, hired and trained staff, and

other duties necessary to operate a restaurant.

. Completed opening within all budgets and deliverable dates.

. Met hiring goals and quotas

EDUCATION

College Study: U.S. Marine Corps MCI - Norfolk, VA.

Bachelors - Business Management

Computer Degree A+ Certification

Proficient Software:

Microsoft Office 2003/2007, MS Project, Word, Excel, Power Point, Access,

Outlook, Adobe CS3 Suite

MILITARY EXPERIENCE

U.S. Marine Corps - Honorable Discharge

Meritorious Mast Awards (2) - Outstanding Duty Performance

Meritorious Promotions (2)

SPECIALIZED TRAINING

Team Management Diversity

Six Sigma - Green Belt Project Management

HIPAA Compliance Inventory Control

Total Quality Management

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