Customer Service Manager
Resume:
RESUME:
WHITTIER, CA, *****
*******@*****.***
E. David Candelaria
Objective
To obtain a position in Transportation/Logistics/Warehousing where my 15 years as a Manager will be an asset to a company in search of Leadership and Team development.
Qualifications
1. Managed Terminals for Fortune 500 Companies successfully attaining and surpassing goals set according to Company standards.
2. Managed U.P.S. location in Texas that ranked in the Top 10 Best Service Centers in the Region based on a Class 1.
3. Earned Honors as Terminal of the Year twice for most improved in Production, Sales, and Safety for Con-Way in two different locations.
4. Proficiency in developing Teamwork and Enhance Self Esteem to improve and maintain High Standards in Safety, Performance and provide superior Customer Service.
Technical Skills
Certified in Forklift, Haz-Mat, well versed in DOT, BIT, OSHA and CDL laws supporting all CDL Drivers and Companies. CPR/First Aid Certified.
Employment
BACKHAUL DISPATCHER 6/10 – 8/10
TRAIL LINES COMMERCE, CA
Responsible for locating backhauls for owner-operators throughout 48 states for a very small family owned logistics company. Business levels declined rapidly due to recession.
TERMINAL MANAGER/DISPATCHER 9/05-2/07 & 1/09-4/10
RICH DOSS INC PICO RIVERA, CA
Duties included managing an operation responsible for producing over 5 Million dollars per year in revenue. Responsible for all line-drivers making gate departure times and adhere to check-in procedures for 25 local drivers arriving with pick-ups in the city operation, As T.M., I was responsible for the P & L, discipline, dispatch, Sales and all duties related to the operation.
E. David Candelaria
1. Regulated under the DOT, CHP, BIT and OSHA standards and regulations in strict adherence to Company Policy.
2. Managed both LTL and TL including warehouse storage and distribution based on cube, (dims) on freight of all kinds.
3. Company authority under the DOT and IFTA authority under NMFC classifications.
SUPERVISOR II 6/08 – 10/08
FEDEX SURFACE TRANSPORTATION TORRANCE, CA
Duties included providing rate quotes, pricing import/export cargo, providing accurate transit times for all air and ocean freight for major companies around the world. Negotiated freight rates with common carriers for transporting FAK in and out of the U.S. and beyond.
1. Comply with International import/export tariffs and customs and documentation.
2. Daily use of NMFC as related to commodity shipped in vessels, planes, rails and ground.
3. Planning and routing loads throughout the U.S. and beyond with tight time constraints and provide shipper and consignee with accurate transit times.
4. Shipped all products using LTL and TL depending on density, weight and destination.
DISPATCH SUPERVISOR- 2/07 – 6/08
USF REDDAWAY FONTANA, CA
Implemented an entirely new line haul system to reduce costs and improve service for Customers from the west coast to the mid-west and east coast. This was a multi-million dollar expansion for Yellow Freight Systems to make USF profitable and competitive in the LTL/TL market. Responsibility included managing over 80 meet and turns from CA to central and eastern U.S. Punctual meet times and equipment utilization were critical to fulfill our commitment to the customers as it related to on time delivery of the freight shipped. I transferred to Compton, CA to manage the city dispatch of 50 drivers in a union environment which included pick-up and delivery of all freight, making appointments and scheduling drivers, and providing superior Customer Service to our customers.
E. David Candelaria
TRANSPORTATION MANAGER 9/04 – 3/05
CARDINAL-GENESIS LOGISTICS FULLERTON, CA
Duties included but not limited to the nightly distribution of all CITGO, (7-11) stores in Southern California. I was responsible for the routing, dispatching, discipline of all 62 drivers and assisted the warehouse in the pick and pack of all products using WMS to monitor individual production.
1. Planned and scheduled load for 60 drivers nightly to deliver all 7-11 stores on time.
2. Daily audits of equipment, tools and trucks using DVIR and drivers recap sheets to repair any faulty equipment.
3. Audited all drivers hour-of–service to assure they were in compliance with DOT.
4. Planned the inbound product from outside carriers to stock/restock the inventory based on the negotiations with all carriers. Appointments were held to a high standard to allow the warehouse staff to perform at 95% or better in production.
5. Assisted in FDA and OSHA audits weekly to remain in compliance with regulations.
OPERATIONS SUPERVISOR 10/03 – 9/04
BAKEMARK PICO RIVERA, CA
Responsible for all 50 tractor-trailer drivers daily performance and on time delivery of all baking products produced in our warehouse. We serviced over 800 customers weekly by appointment and used Roadnet and GPS to schedule every delivery and pick-up. In the warehouse we performed daily cycle counts and inventories using WMS technology to maintain current stock and product as necessary to avoid shortages and monitor rotation of stocked items.
E. David Candelaria
WAREHOUSE/DISPATCH SUPERVISOR 12/02-10/03 & 3/05-9/05
ESTES (G.I. TRUCKING) LA MIRADA, CA
We operated the swing shift which processed over 600 bills nightly and loaded over 1 million pounds from all the Southern California Terminals. We had over 120 dock doors and provided stellar Customer Service to Home Depot and Lowes. During my tenure in Line-haul, we made dramatic improvements that immediately improved on time delivery and meet and turns which eliminated a large portioned of owner operators moving partial loads at a high costs.
1. Planned and scheduled 90% of all loads from existing plans submitted to various terminals for consolidation and profitable movement of LTL freight throughout the company in 17 western states. This was done by compiling information provided by the terminals and we would consolidate equipment and manpower setting up an average of 64 runs nightly including shuttling freight among southern California Terminals.
2. Negotiated rates with outside carriers and rail whenever there was an overflow of volume,
3. Verified bills of lading for proper classification of freight and accurate weights which were listed on the bill for accounting to process for payment.
TERMINAL MANAGER 2/97 – 11/02
CON-WAY WESTERN EXPRESS BUENA PARK, CA
Recognized as one of the best LTL Carriers in the country, CWX was a class above the rest. We had the most detailed, micro-managed trucking Company in the U.S. We set the bar for expectations that were adhered to in the mid-west and eastern regions.
I began in line-haul and was promoted to Terminal Manager in less than one year. I went from running 2 small terminals in CA and AZ to a 133 door terminal the following year. I/we earned Terminal of the Year in two different locations that I managed.
1. As a Manager, CWX held us accountable for every aspect of running a profitable Terminal which included, costs, personnel, sales, audits, discipline, equipment, claims on inbound and outbound freight, superior customer satisfaction and leadership.
2. Monthly reports generated to identify most help needed issues and the plan to resolve them.
E. David Candelaria
EDUCATION
RIVERSIDE HIGH SCHOOL EL PASO, TX
EL PASO COMMUNITY COLLEGE EL PASO, TX
UNIVERSITY OF TEXAS AT EL PASO EL PASO, TX
FUNCTIONAL SUMMARY
FORMER MEMBER OF THE AMERICAN TRUCKING ASSOCIATION
BILINGUAL – ENGLISH AND SPANISH
WELL VERSED IN OSHA, BIT, FDA, DOT/CHP AUDITS AND INSPECTIONS.
COMPTER LITERATE IN MS-OFFICE, EXCEL, WINDOWS 7, POWER POINT, WMS, AND DISPATCH SYSTEMS INCLUDING AS-400, ROAD NET, XATA, GPS, @ROAD AND QUALCOM.
References available upon request.
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