Customer Service Sql Server
Resume:
Huberto Jean-Baptiste
Johns Creek GA 30097
*********@*****.***
Objective: Seeking a challenging position in the IT field.
SUMMARY
. Experience with customer service.
. Experience with Desktop Support
. Desire to work for an establish company.
. Able to learn things quickly.
. A+ Certified IT professional.
. Bachelor Of Science in Computer Programming & Information Systems
PROFESSIONAL EXPERIENCE
Apex INC, Norcross GA
Field service Consultant (Supporting Dell)
10/09
to Present
. Repair and service both Dell Desktop and Laptop
. Help with Virus, Spyware detection and removal
. Help with Data backup and Recovery
. Accurately disassemble and assemble Computer Components
Genesis, Kennesaw, GA 03-09 -10/09
Service Consultant (Supporting AT&T)
. Help AT&T customers with setup Smartphone and sync-up with Home PC.
. Help with updating software and setup email.
. Provide training to AT&T customers on navigation and synchronization.
. Provide support on Smartphone.
. Help AT&T customers with Data Card setup of software and
configuration.
. Troubleshoot Laptop/Data card issues.
Compucom, Atlanta GA 08/07- 12/08
Desktop Support Engineer
. Re-image and setup new computers.
. Responsible for the repair and maintenance of printers, monitors,
scanners and hardware.
. Troubleshoot network connectivity, network printing and user access
issues.
. Ability to add PC to the domain and create a Domain user account.
. Provided assistance at the in-house helpdesk providing technical
support by phone and in person to the facilities staff.
. Tested systems to ensure the elimination of bugs or viruses.
. Enabled successful migration from Windows 98 to Windows 2000 by
ghosting more than 50 computers; helped project finish 4 days ahead of
schedule, using Norton Ghost.
Episcopal Health Services, Bethpage, NY
02/06-9/06
Help Desk (Internship)
. Created multiple reports using Microsoft Access and Crystal Reports
10.
. Helped to create Stored Procedures, views, temp tables for data
manipulation.
. Performed select, update, insert and delete on both MSSQL and MySQL
databases
. Managed users and privileges on both MSSQL and MySQL databases.
EDUCATION
Farmingdale State University of New York
01/07
Bachelor of Science in Computer Programming & Information Systems
Dean List: Fall of 2004 and 2006
Overall GPA: 3.11
A+ Certified and completed courses for MCSE Certification
7/01
Computer Career Center, Garden City, NY
Technical Skills: Transact SQL, SQL server 2000 and 2005 administration,
Java, C++ programming, Database Management, Unix unbounded a beginning
approach, C# 2005, Microsoft Visual Basic.net reloaded, SQL Server 2005
Reporting, Crystal Reports 10, Crystal Reports XI, Learning MySQL, Oracle
10g.
Software: MS Word, Excel, Power Point, Novell, Visio, Active Directory.
Operating Systems: Windows 95, 98, 2000, 2003, XP, Linux, UNIX, Vista,
Windows 7, Novell
Database: MSSQL,MySQL, Oracle, Access.
Contact this candidate