Customer Service Manager
Resume:
*** ******* ** #*** ***** TX ***** PHONE 817-***-**** E MAIL ***********@*******.***
JOHN SCHOFIELD
OBJECTIVE
To obtain an administrative/IT position in the HEB/Fort Worth area that will
build upon and make use of my previous experience, skills and training.
EDUCATION
Remington College
July 2002 – July 2004
Computer Science
A.A.S in Computer Networking Systems Technology
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Graduated in July 2004 with honors and GPA 4.0
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WORK EXPERIENCE
Premier Fulfillment, Inc.
March 2010 Present
PC/Laptop Technician
Install, maintain, upgrade, troubleshoot, and repair PCs and laptops
Assisted in rollout of new PCs for the City of Arlington
Worked in high security areas of the City of Arlington Police, FD,
Courthouse, Jails, and Municipal buildings
Laptop disassembly, upgrade, and reassembly for H.E.B. I.S.D.
Updated, installed, and verified software on all units
Security Clearance attained prior to employment
Contract position
C.O.W. Halloween, Inc.
August 2009 November 2009
Assistant Store Manager
Customer service, inventory control, pricing
Made suggestions and recommendations, upsales
Supervised up to 6 employees
Temporary seasonal position
Leslie’s Swimming Pool Supplies
March 2004 February 2009
Assistant Store Manager/Store Manager
Customer service, inventory control, accounting, scheduling
Water chemistry testing and chemical knowledge
Small motor, pump, pool cleaner, and filter knowledge and repair
Diagnosis of pool problems and recommendations to customers
Supervised up to 4 employees
Maintained and updated customer database, including commercial accounts
January 2002 – February 2004 Blockbuster Video
Store Manager
Customer service, inventory control, accounting, scheduling
Met and exceeded forecast sales quotas
Supervised up to 6 employees
Maintained and updated customer database, extensive computer use
Rolled out new programs
Tracked and improved store profits
Merchandising, advertising, and product flow training
October 2001 – January 2002 Hallmark Photography Studio
Appointment Setter/Telemarketer
Inbound telephone/walk in appointment setting and scheduling
Assisted in setup/teardown of photography backdrops and cameras
Outbound cold sales calls to non contract high school seniors
Maintained and updated customer database, extensive computer use
Customer service, filing, organization, 10 key
Met and exceeded forecast sales quotas
MILITARY EXPERIENCE
US Army National Guard of Texas
Active dates: October 1998 – November 2006
MOS: 35J – Computer maintenance and repair
Computer and radio repair, wilderness survival training instruction
Discharged honorably on November 28, 2006
SKILLS
Windows 95/98/ME/2000/NT/XP/Vista/7
MS DOS, some UNIX and Linux
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Some C/C#/C++, BASIC, VisualBASIC
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Active Directory, Windows Server 2003/2008
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MS Word, Excel, Powerpoint, Outlook, Access
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Networks, subnets, and network security knowledge
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Dell Certified Systems Expert exam passed satisfactorily
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Virus/malware removal and PC optimization
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Data entry 45 50 wpm;, 10 key by touch
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Use, maintenance, and repair of computers, laptops, facsimiles
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Soldering at circuit level, install/removal of laptop/PC components
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Water chemistry testing, pool chemical/equipment knowledge
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Small motor, water pump, filter, and control system repair
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Hiring, interviewing, scheduling, filing, organization
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Problem solving and research, writing, English grammar, spelling
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Strong customer service, dispute resolution, register, cash handling
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