Customer Service Manager

DeEric A. Kelly

*** ******* ****** **.

CHARLOTTE, NORTH CAROLINA 28214

980-***-**** Cell

***********@***.***

EDUCATION

September 2006- KING'S COLLEGE

December 2007 Charlotte, North Carolina

A.A.S. Degree in Network Management

January 2008- University of PHOENIX

Current Charlotte, North Carolina

B.S Information Systems

SKILLS

Computer Applications: Microsoft Office: Word, Excel,

Access, Power Point, Front Page, OLE, SQL Server

Administration

Programming Languages: Microsoft Visual Basic, JavaScript,

SQL

Operating Systems: Windows 2000, NT, LINUX, Network

Security

General Computer Knowledge: Computer Concepts, PC Hardware

and Diagnostics, Web Development, Web Authoring Tools,

Networks and Network Administration, Project Development,

Database Application and Design, IT Customer Service,

Microsoft Integration,

LINUX Administration

General Coursework: Business Communications, Keyboarding,

Oral Communications, Written Communications, Essentials of

Accounting

1

Honors & Achievements: Dean's List, Perfect attendance.

EXPERIENCE

January 2008- XPIENT SOLUTIONS

June 2009 Charlotte, North Carolina

Help Desk Analyst

. Altering of databases to using DBA Manager of Access.

. Maintenance of SQL Sever.

. Writing queries for use in SQL

. Provide customer support for various clients, using

VPN, PC Anywhere, and www.Logmein.com.

. Provide first call resolution to problems that

customers have will computer software issues.

. Escalation of issues to the correct hardware

providers for repair.

. Log all calls in great detail and put the solutions

for all of these call in the call log in as much

detail as possible.

. Troubleshoot problem to determine if it is hardware

or software issue.

July 2007- WALMART

February 2008 Belmont, North Carolina

Sales Associate

. Customer Care

. Help customer find products that they need help

locating.

. Provide excellent customer service

. Cash register

June 2000- BOWED ROLLS LLC.

December 2007 Gastonia, North Carolina

Production Supervisor / Quality Control Manager

. Supervision all off assembly floor activities

. Product pricing and quoting.

. Quality assurance.

. Supervision of 10 employees

. Product design

. Visit customers to talk about our products.

. Saved company thousands with my part designs

. Up keep of company computer.

August 1997- APPLIED ROLLER TECHNOLOGY

June 2000 Charlotte, North Carolina

Assembler

. Read blueprints to build bowed textile rolls.

. Use of various power hand tools

. Wielding

August 1993- US NAVY

August 1997 San-Diego, California

GSM3: Gas Turbine Technician

. Maintenance of engine room equipment.

. Testing JP-5 and Diesel fuel

. Delivery of fuel to ships

. Damage control team

. Received good conduct medal.

. Always received good evaluation scores.

REFERENCES Available upon request

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