Data Entry Customer

**** ********* ******

Stockton, CA *****

Email: ******@*****.***

Cell: 650-***-****

Mary Jane S. Gonzales

SKILLS:

. Detail-oriented; establish effective priorities

. Able to implement decisions and expedite workflow to meet

deadlines

. Comfortable providing unlimited support during times of high-

pressure and stress

. Computers: PC, Mac, Internet Explorer, Microsoft Office,

Photoshop, Adobe Reader, Microsoft Windows, Mac OS version 7

through 9

EXPERIENCE:

December 2003 - Present Zenith Administrators San Francisco,

California

Billing & Eligibility Clerk I

. Prepares source data for computer entry by compiling and sorting

information; establishing entry priorities.

. Processes customer and account source documents by reviewing data for

deficiencies; resolving discrepancies by using standard procedures or

returning incomplete documents to the team leader for resolution.

. Enters customer and account data by inputting alphabetic and numeric

information on keyboard or optical scanner according to screen format.

. Maintains data entry requirements by following data program techniques

and procedures.

. Verifies entered customer and account data by reviewing, correcting,

deleting, or reentering data; combining data from both systems when

account information is incomplete; purging files to eliminate

duplication of data.

. Tests customer and account system changes and upgrades by inputting

new data; reviewing output.

. Secures information by completing database backups.

. Maintains customer confidence and protects operations by keeping

information confidential.

. Contributes to team effort by accomplishing related results as needed.

June 1999 - December 2003 Paradigm Healthcare Services San

Francisco, California

Data Entry Clerk

. Compose a wide variety of correspondence, data and reports using Excel

and Word

. Prepare conference and training material, reports, requirements,

planning and information sessions for visiting school districts and

county offices of education.

. Ensure all correspondence and reports are in appropriate format for

proper work flow

. Maintain database files from source documents and key information into

system

August 1998 - January 1999 Coral Energy Resources Pleasanton,

California

Data Entry Operator/Account Clerk Help

. Responsible in entering all the customers' billing information in the

system.

. Maintained an invoice log to keep track of customer's invoices

. Assisted in printing, copying, faxing, filing and mailing customer's

invoices.

August 1994 - November 1997 San Joaquin Delta College Stockton,

California

Lead Lab Assistant

. Re-imaged machines and installed software for new deployments and

upgrades

. Created trouble tickets and worked with IT staff on solutions

. Customized setup of machines for use in academic labs. Used security

policies to prevent public machines from being reconfigured

. Maintained PCs, Macs, copiers and printers for both the student labs

as well as the faculty computing center

EDUCATION:

December 1994 San Joaquin Delta College Stockton, California

Associate in Arts Degree in Computer Science

REFERENCES:

Furnished upon request.

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