Real Estate Software

Software professional with extensive database and reporting experience

implementing custom software packages. Unique combination of accounting

experience and entrepreneurial know-how. Hands-on knowledge of Real Estate

and Hospitality industries and Government services. Expertise in

maintaining client relationships and managing support functions.

Software Design

. Database Design

. Report Creation

. Q/A Testing

. Requirements Specifications

Accounting

. Inventory Cost Analysis

. Bank Reconciliations

. IRS 1099s Processing

. Escrow File Balancing

Customer Support

. Help Desk Management

. SLA Agreements

. International Client Support

. Crisis Management

Employment

Invotech Systems Inc. Encino, CA 02/07 to Present

Senior Systems Analyst

Company designs back of the house applications for luxury hotels and

casinos. Oversees all help desk operations and responsible for development

and implementation of help desk protocols. Develops all technical writing,

including manuals, release notes and testing procedures. Responsible for

maintaining code on existing products including bug fixes and client

feature requests and all Q/A of new products. All products designed using

VB or VB.NET with SQL back end and Crystal Reports.

. Maintains 24/7 help desk with 100% problem resolution rate in the last

year

. Designed radio frequency ID (RFID) and biometric tracking systems

. Created depreciation algorithms and reports for multi-million dollar

hotel inventories

. Implemented software life cycle design and testing procedures

Escrow Assistants Encino, CA 07/06 to 02/07

IT Manager (Business Partner)

Partnered in escrow company created to handle California Department of Real

Estate escrow transactions. At peak handled escrows from 100+ Help-U-Sell

offices in Los Angeles, San Bernardino and Riverside Counties. Processed

100+ million dollars of property transactions in the first year.

. Designed escrow software suite using SQL database and VB front end

. Included complete escrow document package using Microsoft Word merge

codes

. Implemented system that was able to remotely print HUD-1 and checks to

real estate offices

AdvantageWare Redding/San Diego, CA 8/03 to 06/06

Systems Analyst

Oversaw help desk for software company that designed title & escrow

software. Worked with QA team designing database fixes, writing

installation documents, and testing of software used by Nations Holding

Group.

. Designed new title report generator program

. Created bulk 1099-S program for IRS transmittal

. Created automated positive pay and bank reconciliation processes

CDF - Fire Protection Sacramento, CA 11/00 to 8/03

Internship

Worked with IT team to create and manage SQL databases, create web-based

Java applets and servlets and design graphical user interfaces for

department chiefs. Provided help-desk and technical support, and wrote

project proposals. Responsible for testing applications implemented in

Java, JavaScript, Visual Basic and using an SQL database.

Education

Certificate of Accountancy, UCLA - Extension ( July 2008 - June 2010

Bachelor of Science - Computer Science, CSU Sacramento ( September 1998 -

May 2002

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