Customer Service Medical

AT H E N A G U E R R E R O

** ** * . * * L E N D R I V E, L O S A N G E L E S, C A, 9 0 0 6 3

( 3 2 3 ) 717 2 5 3 5 P SYC H M A J O R 19 81 @ H O T M A I L . C O M

OBJECTIVE is to find a job as a office assistant, where there is need for exceptional help, and

where there is room for future growth.

EDUCATION

2009 Current Los Angeles Trade Tech College, Los Angeles, Ca

Major: Liberal Arts

WORK EXPERIENCE

6/2008 01/2009 Kaiser Permanente, Los Angeles, CA

Support Clerk

Assisted audit supervisor as needed, created spreadsheets, updated audit

list, prepared paperwork for administrative meetings, assisted

customers with problems and concerns (in person or phone),

prepared paperwork for revenue support, organized and tracked incoming

abstracts and medical documents, maintained files, faxed and xeroxed documents,

distributed and restocked supplies

10/2001 4/2008 Children’s Hospital of Los Angeles, Los Angeles,

CA

Project Assistant 1

Entered data (physician notes), entered labs orders per Dr. request, diagnosis,

maintained and updated medical records, located missing documents for physicians

and nurses, handled multiple phone lines, registered and scheduled patients,

prepared documents for coding purposes and vendors, filed, faxed, and xeroxed

documents, created spreadsheets for supervisor, assist supervisor as needed,

backed up receptionist as needed; Checked in patients, prepared patient paperwork

for clinical visits, collected co payments, updated patient demographic info. and

insurance coverage, collected co payments, dropped daily deposit

VOLUNTEER WORK

2008 – Current Menlo Elementary School, Los Angeles, CA

Teachers Assistant

Assist Coordinator with multiple projects: chaperone students on field trip,

deliver messages and supplies to staff, assist teachers in class, supervise yard

and recess breaks

1999 – 2000 Children’s Hospital of Los Angeles, Los Angeles, CA

Department Volunteer

Scanned medical documents for coding purposes, delivered mail, maintained

medical record file room, confirmed patient’s appointments, stuffed envelopes,

and assisted staff as needed

SKILLS

Speak Spanish

Excellent customer service skills

Great communication skills

Organizing skills

Time management skills

Detailed orientated

Medical filing skills

Medical transcription

Typing speed 47 W.P.M

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