Customer Service Management

Nick Rolando

***********@*********.***, **********@**********.***

Cell Phone- 845-***-****

* **** ****

Garnerville, NY 10923

OBJECTIVE

To obtain a position within an organization that will provide continued growth, learning, and the opportunity to contribute as working in the IT department or a business-related job position.

EDUCATION

State University of New York at Cobleskill, Cobleskill, NY

Bachelor of Business Administration, Technology Management

Anticipated August 2010

State University of New York at Rockland Community College, Suffern, NY

Associate in Liberal Arts and Sciences, Humanities and Social Science

May 2009

RELEVANT COURSES

Computer Concepts/Applications

Project Management

Computer Hardware Concepts

Operations Management

MS Excel/MS Access

Business Law I

Ethics and Management

Principles of Financial Management

Managerial Accounting

Database Concepts

Business Communications

Management Policy and Issues

EXPERIENCE

Intuit, Hawthorne, NY May 2010 to August 2010

http://www.intuit.com

Account Executive- Internship

1. Meet potential clients one-on-one

2. Assist customers with saving money

3. Contribute to team goals

4. Use extensive training to identify leads and build relationships

5. Work in a fast paced environment

6. Learned many valuable skills along with time management

Best Buy, West Nyack, NY July 2006 to January 2009

http://www.bestbuy.com

Car Electronics Specialist

• Installed electronics and assisted customers to purchase the correct product

• Utilized interpersonal skills to provide excellent customer service

• Cross trained in all other departments of the store and assisted when needed in a variety of tasks

• Developed problem-solving, multitasking, communication and time management skills to effectively perform job duties

COMPUTER SKILLS

Excellent computer skills:

• Microsoft Operating Systems including Windows Server 2000-2003, Windows NT, Windows 95, 98, 2000, ME, XP, Vista and Windows 7

• Experienced with applying shares, permissions and network configurations

• Utilize Microsoft Office creating tables, frames, spreadsheets, slide shows, word documents and databases

• Very proficient in Microsoft Office programs

• Basic knowledge of almost all computer topics

• Trained in computer hardware/software upgrading and maintenance

Contact this candidate