Customer Service Human Resources

Carlos Sanchez

?**** Wawona Street, Manteca, CA *5337 ? 209-***-**** ?

********@*******.***

Objective:

To obtain a challenging position in the field of Business Administration,

where I may utilize my academic background and develop new skills and

experience.

.

Knowledge and Skills:

California State University graduate with B.S. in Business

Administration with a concentration in Human Resources.

A highly creative, goal-oriented individual with an enthusiasm to learn

and develop new skills

Highly organized with the ability to manage multiple projects and meet

deadlines in fast-paced environments

A strong work ethic combined with a commitment to excellence in all

projects undertaken

Work very well in a team environment as well as an individual

contributor

Exceptional customer service and troubleshooting skills

Continually exceeded roles and responsibilities with respect to work

quality and customer service

Proficient with Microsoft Office including Word, Excel, and PowerPoint;

and the Internet

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Education:

Bachelors of Science Business Administration in Human Resources December

2009

California State University, Stanislaus, Turlock CA

Courses taken included:

Human Resources Management Labor Relations

Personnel Law I & II Corporate Communications

Management Theory Human Relations

Operations Management Union-Management Relations

Work Experience:

RadioShack - Manteca, CA January 2006 - Present

Sales Associate

. Provide customers exceptional service and support

. Resolve any issues customers have with merchandise through face-

to-face communication and over the phone communication.

. Work with managers to identify training needs and provide

training as needed

. Perform store opening and closing procedures

. Input orders daily for merchandise, daily out of stocks,

markups/markdowns, and merchandise price changes.

. Ensure store shelves are properly stocked and maintained at all

times.

Orchard Supply Hardware - Tracy, CA

October 2005 - December 2005

Material Handler

. Processed work orders in a timely manner and exceeding goals

. Stocked shelves and ensured merchandise orders were accurate and

resolved discrepancies

Target Corporation - Manteca, CA February 2003 - October 2005

Backroom specialist

. Provided exceptional customer service and support

. In charge of entertainment section of store

. Provided team training as needed

. Processed orders and resolved discrepancies

References Available Upon Request

Contact this candidate