Customer Service Manager

Erica Carroll

** *.*. *** ***. Apt.* Dania, Fl. *3004 PH :321-***-****

**********@*****.***

Objective

My desire is to cultivate a career in the field of Customer Service . My objective is to

become a pivotal part of a growing company in which I would take advantage of every

opportunity to provide customers with excellent customer service as well as exhibit

exemplery commitment and servitude to my customers, fellow associates and team

members. My intention is to create an atmosphere that is condusive to positivity,

encouragment and a strong work ethic.

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Summary of Qualifications

•Over 10 years of working and interacting with different types of professionals,

personalities, and businesses has afforded me,

i. the ability to relate and empathize with people of various degree and

backgrounds

ii. to quickly adapt in a changing environment.

iii. to perform duties and tasks under varying circumstances.

•Management and Customer Service backround

•Effective self starter, as well as a team player

•Efficient in word processing and keyboard. (35wpm)

•Diligent with setting and meeting deadlines. Comprehension of follow-up and follow

through procedure

•Natural ability to provide care and to serve others with sincerity and passion

•Extremely organized

•Problem solver

Relevant Skills

Customer Service Relations Experience

•Experience... addressing customer concerns, complaints and issues providing swift and

courteous resolution

•Experience... in numerous retail positions such as, cashier, sales floor associate, front

end supervisor, team lead, dept.mgr.

•Experience... in various retail departments including grocery, sporting goods, hardware,

housewares and clothing

•Experinece... with inventory maintainance and preparation. Aware of the tremendous

impact that it has on a store's success and growth

•Experience... in store merchandising, stocking,presentation and signage

Management/Administration Experience

•Promoted rapidly into positions of management

•Successfully supervised between 8 to 27 employees

•Planned and delegated projects and assignments

•Conducted follow-up and inspections to ensure completion and efficiency

•Scheduled employee work shifts

•Developed and encouraged good team building and team playing skills and habits

•Participated in employee recruitment and training

•Performed inventory readiness

•Displayed strong work ethic. Lead by example

•Implemented disciplinary action when needed

Work History (Past 10yrs.) Dates

Position Held

•Executive Decisions Inc. Jan.10 thru present

Life Coaching and Development

•GSI Commerce, Melbourne Fl. Oct.09 thru Jan.10

Customer Service and Sales

•Marriott Global Reservations, Doral, Fl. Sep.08 thru Feb.09

Customer Service and Sales

•Lowes Home Improvement, Homestead, Fl. Nov.07 thru Aug.08

Department Manager

•Ocean Reef Club, Key largo, Fl. Nov.04 thru Nov.07

Common Area Manager

•United States Military, Vilsek, Germany Feb.03 thru May.04

Automated Logistics Specialist

•Wal-Mart Supercenter, Homestead, Fl. Mar.00 thru Feb.03

Department Manager

Education Area of Study

Certificates Earned

•South Dade Sr. High School General Study

Diploma (8/98)

•Robert Morgan Technical Institute Office Admin./Clerical

Certificate of Completion (8/99)

•United States Army Automated Logistics/Inventory

Automated Logistics Certificate (9/03)

•True Word Foundation Ministries Religious Study/Counsel

Certificate of Ordination (4/09)

•City College of Miami Paralegal

Still Attending...

•The Spencer Institute Life Coaching and Wellness

Certified Life Coach (8/09)

Licenses

Ordained and Licensed Minister in the state of Florida.

Ministerial Duty

•Presently perform "one on one" counseling sessions with individuals seeking spiritual

guidance and life coaching

•Display the ability to listen, interpret and provide productive feedback

•Ability to relate and communicate effectively with persons that posses different

personalities, backrounds and beliefs

•Ability to apply tact and discretion in each person and situation

Other Attributes

I am a skilled public speaker and a practicing life coach. I have a passion and desire teach

and help people reach their highest potential in life. I am a born leader and am naturally

inclined to take the initiative. I welcome challenge and, I am confident in my ablity to

defuse any situation.When it comes to obstacles, I don't see problems, I see opportunity.

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