Customer Service Insurance Agent

****C Falling Springs Rd • Columbia, SC ***** •

803-***-**** • *********@*****.***

Francis Scott

objective

To obtain a long term career with advancement opportunities

SKILLS

MS OFFICE PRODUCTS, 4 YEARS CUSTOMER SERVICE,

INBOUND/OUTBOUND CALLING EXPERIENCE, 4 YEARS

DATA ENTRY EXPERIENCE WITH 40+WPM INCLUDING 10

KEY EXPERIENCE

Employment

[08/2008 CURRENT] [CARE IMPROVEMENT PLUS]

[COLUMBIA, SC]

[CSR, LICENSED INSURANCE AGENT, MEMBER

SERVICE/OUTREACH REP]

ASSIST CUSTOMERS WITH HEALTH CARE RELATED

ISSUES

ASSISTED WITH INBOUND CALLS REGARDING INTEREST

IN A MEDICARE HEALTHPLAN, REVIEWED BENEFITS AND

ENROLLED PROSPECTS IN PRODUCTS.

PREFORMED OUTBOUND CALL CAMPAIGNS IN RELATIONS

TO COMMUNITY EVENTS, HURRICANE WARNING TIPS, FLU

VACCINE REMINDERS, CHECKUP CALLS WITH MEMBERS,

BILLING, REFERING FRIENDS AND MUCH MORE.

PREFORMED CALLS WITH VERBATIM SCRIPTS, AND ALSO

PREFORMED CALLS AT TIMES WHEN SCRIPTS WHERE

NOT AVAILABLE

[09/2006 05/2008] [PALMETTO GBA] [COLUMBIA, SC]

[ CSR,BENEFITS SPECIALIST,CLAIMS REP]

(CONTRACTED ENDED)

ASSIST MEMBERS WITH MEDICARE RELATED ISSUES

ASSIST MEMBERS WITH GENERAL INQUIRES

CONCERNING MEDICARE

ASSIST MEMBERS WITH ENROLLING INTO HEALTH AND

DRUG PLANS

ASSISTED MEMBERS WITH CLAIMS ISSUES

Opportunities

Contact this candidate